Why you'll love this roleCasual flexibility working 3 to 4 days per week from our Chatswood officePurely phone-based.
No front-of-house pressure, just focused, meaningful conversations with the people who need usA supportive team setting with experienced colleagues who value great customer serviceWith one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skillsCentral Chatswood location, close to public transport and local shops and cafes for your days on siteAbout the roleAs part of our customer service team, you'll be a calm, capable voice on the other end of the phone for patients and referrers alike.
Your day will include:Handling inbound calls from patients and referrers with warmth and efficiencyBooking, rescheduling and confirming appointments across multiple imaging modalitiesAnswering enquiries about services,



preparation instructions and results processesProviding a high level of customer experience on every call, especially for patients who may be anxious or unwellAccurately recording call outcomes and patient details in our systemsWorking closely with clinic and administrative teams to ensure a seamless patient journeyAbout youPrevious experience in a phone-based customer service or contact centre role.
Medical or radiology experience is a bonus, but not essentialA warm, calm and professional phone manner, with strong active listening skillsConfidence navigating multiple computer systems while speaking with customersClear communication skills and genuine care for the people you're speaking withFamiliarity with Medicare billing or radiology information systems (e.g. Karisma, Comrad) is highly regarded but not essential
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📌 Customer Service Representative (New South Wales)
🏢 Lumus Imaging
📍 New South Wales