Optus is an Australian telecommunications leader delivering mobile and broadband services across a wide customer base. We seek an Incident and SLA Governance Manager to oversee service performance for enterprise and government clients, aligning ITSM processes with ITIL, and guiding ServiceNow integrations.
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You will act as SME for incident and SLA governance, drive reporting, and lead continuous improvement across internal and outsourced teams while shaping operational workflows and governance.
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📌 Itsm Incident & Sla Governance Lead Sydney
🏢 Singtel
📍 Sydney
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