CUSTOMER SERVICE & INTERNAL SALES REPRESENTATIVEWe are seeking a Customer Service & Internal Sales Representative to be the first point of contact for customers across phone, email, counter, and digital channels.This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.You'll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.Please note: Only Australian residents with unrestricted working rights will be considered for this role.
Applicants must have the legal right to work in Australia on a permanent basis.
Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.Key ResponsibilitiesAct as the primary contact for customer enquiries via phone, email, counter, and social mediaDevelop strong product knowledge to confidently explain options, specifications, pricing, and lead timesPrepare, issue, and follow up accurate quotes with strong attention to detailProactively follow up warm leads to maximise conversionHandle parts enquiries and process orders when requiredProvide high-quality after‐sales support, including service, rework, and warranty enquiriesConvert inbound enquiries into confirmed ordersUpsell and cross‐sell accessories and upgrades where appropriateMaintain accurate customer, quote, and order records in CRM and internal systemsAssist with invoicing, deposits, payments, and related documentationTechnical & Service SupportManage technical service calls and escalated where requiredCoordinate customer communication regarding servicing, repairs, and reworkSupport warranty claims and service bookingsAdministration & SystemsComplete general administrative tasks, data entry,



and record maintenanceMaintain accurate customer files and documentationOperations & Team SupportAssist with booking and coordinating freightWork closely with production, workshop, service, and management teamsProvide general office coverage including reception, phones, and shared rostersSupport the wider team during peak periods or leave coverageAbout the RoleAbout the RoleWe are seeking a Customer Service & Internal Sales Representative to be the first point of contact for customers across phone, email, counter, and digital channels.This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.You'll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.Please note: Only Australian residents with unrestricted working rights will be considered for this role.
Applicants must have the legal right to work in Australia on a permanent basis.
Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.Key ResponsibilitiesCustomer Service & SalesAct as the primary contact for customer enquiries via phone, email, counter, and social mediaDevelop strong product knowledge to confidently explain options, specifications, pricing, and lead timesPrepare, issue,



and follow up accurate quotes with strong attention to detailProactively follow up warm leads to maximise conversionHandle parts enquiries and process orders when requiredProvide high-quality after‐sales support, including service, rework, and warranty enquiriesInternal Sales & Order ProcessingConvert inbound enquiries into confirmed ordersUpsell and cross‐sell accessories and upgrades where appropriateMaintain accurate customer, quote, and order records in CRM and internal systemsAssist with invoicing, deposits, payments, and related documentationTechnical & Service SupportManage technical service calls and escalated where requiredCoordinate customer communication regarding servicing, repairs, and reworkSupport warranty claims and service bookingsAdministration & SystemsComplete general administrative tasks, data entry, and record maintenanceMaintain accurate customer files and documentationUtilise VicRoads portalOperations & Team SupportAssist with booking and coordinating freightWork closely with production, workshop, service, and management teamsProvide general office coverage including reception, phones, and shared rostersSupport the wider team during peak periods or leave coverageSkills & ExperienceEssentialExperience in customer service and/or internal salesStrong verbal and written communication skillsConfident phone manner with the ability to build rapportHigh attention to detail and robust organisational skillsAbility to manage multiple enquiries and competing prioritiesCompetent with CRM systems, invoicing software, email, and MS OfficeDesirableExperience in manufacturing, automotive, marine, or trailer industriesExperience with CRM or ERP systemsPersonal AttributesCustomer-focused with a friendly, professional approachSales-driven with a natural ability to close enquiriesReliable, proactive, and self‐motivatedTeam‐oriented with a hands‐on, adaptable attitudeComfortable working in a fast‐paced, practical environmentWhat's on OfferAttractive salary package of $65,000 + SuperStable, full‐time roleSupport
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📌 Customer Service & Internal Sales Representative (Victoria)
🏢 ESE Consulting
📍 Victoria