About the role

Hotel Nelson is seeking a friendly and customer-focused Guest Service Agent to join our team in our beautiful seaside location in Nelson Bay, NSW. This is a casual role. Must have 7-day availability. Shifts are a mix off 7am-3pm or 1pm to 8pm.

What you'll be doing
Greeting and welcoming guests with exceptional customer service
Checking guests in and out efficiently and effectively
Handling guest inquiries and requests in a professional and timely manner
Providing information about the hotel's facilities and local attractions
Assisting with luggage handling and other guest services as required
Maintaining a clean and tidy front desk area
Adhering to all hotel policies and procedures

What we're looking for
Previous experience in a guest-facing role, preferably in the hospitality industry
Strong communication and interpersonal skills
Excellent problem-solving and customer service abilities
Versatile and adaptable to changing priorities and demands
Attention to detail and a commitment to maintaining high standards




Familiarity with hotel property management systems (desirable)

What we offer

At Hotel Nelson, we are committed to providing a supportive and rewarding work environment for our team. In addition to a competitive hourly rate, we offer a range of benefits, including employee discounts, prospects for career development, and a focus on work-life balance. If you're looking to be part of a agile and friendly team in a beautiful coastal location, we'd love to hear from you.

About us

Hotel Nelson is a family-owned and operated hotel located in the heart of Nelson Bay, overlooking the stunning Port Stephens coastline. With a focus on providing exceptional guest experiences, we take pride in our warm hospitality, excellent facilities, and beautiful natural surroundings. Join our team and be part of something special.

Apply now to become our next Guest Service Agent at Hotel Nelson!

📌 Hotel Receptionist Nelson Bay
🏢 Hotel Nelson
📍 Nelson Bay