Lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance across Australia. You will oversee service operations, coordinate field activities, analyze key performance metrics, and ensure customers receive exceptional support. You will play a critical role in improving response times, optimizing resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations.
Key responsibilities
Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)
Schedule work assignments and coordinate technicians' calendars for customer service requests and large-scale installations
Track and report on key performance indicators (KPIs) covering all department activities
Analyze service quality, including response times,
in office visit lead times, and first-time issue resolution rates
Ensure the proper operation and maintenance of the team's vehicle fleet
Participate in inventory counts and various continuous improvement initiatives
Travel up to 30% across Australia for customer visits and site support activities
About you
Diploma in Mechanical or Manufacturing Engineering with relevant experience
5 to 10 years of relevant experience
Robust problem-solving skills
Experience in planning and resource management
Experience in product repair and technical support
Willingness and availability to travel across Australia
Valid driver's license
📌 Service Operations Manager Newcastle
🏢 Umano Medical
📍 Newcastle
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