Customer Service & Administration OfficerJoin a well-established Brisbane plumbing business with more than 20 years of industry excellence.
We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting.
You will be the friendly voice of our business, handling customer communication, coordinating jobs, and providing administrative support to keep our operations running smoothly.Key responsibilitiesHandle calls, emails, and inquiries with professionalism and confidenceCoordinate jobs and manage daily technician schedules to ensure customers receive timely serviceMaintain accurate records, assist with invoicing, and handle day-to-day office admin tasksIdentify issues quickly and provide practical solutions to support plumbers with transparent job informationUse knowledge of plumbing or the trades to help streamline workflow and job allocationWork closely with management, technicians, and clients to ensure exceptional service deliveryAbout youExperience in administration, scheduling,



or coordination (trade or service industry preferred)Strong communication and organisational skillsProficiency with scheduling or job management software (ServiceM8 highly regarded)Gold Coast area knowledge is highly preferredA positive attitude, strong initiative, and the ability to stay calm under pressureAbout usWe are a well-established Brisbane plumbing company with more than 20 years of industry excellence.
We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting.
We are a respected business that values professionalism, teamwork, and excellence in everything we do.Stability and growth with a respected Brisbane plumbing company with two decades of proven successOngoing training and pathways to grow within the business – we promote from withinFriendly, professional, and motivated team where your efforts are recognisedModern office environment in a convenient Brisbane location with modern systems and strong operational support
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📌 Customer Service & Administration Officer (Brisbane)
🏢 Q PLUMBING AND DRAINS
📍 Brisbane