Fletchers Supplies is seeking a friendly, reliable, and organised Customer Service Officer to join our office team. This role focuses on delivering excellent customer service via phone and email in an office environment, while also supporting the day‑to‑day administrative needs of the office.

Fletchers Supplies is a locally owned and operated business supplying a wide range of products to trade and retail customers. We pride ourselves on providing quality products, efficient service, and knowledgeable support to help our customers find the right solutions for their needs. Our team values reliability, teamwork, and robust customer relationships.

This is a part time position offering 33 hours per week. Standard hours are 8:00am to 3:30pm, Monday to Thursday, and 8:00am to 1:00pm on Fridays.

This position reports to the Sales Manager.

Key Responsibilities
Answer incoming customer phone calls in a professional and helpful manner
Process customer orders accurately using our Inventory Management System
Respond promptly to customer emails and enquiries via Outlook




Provide product and order information to customers
Assist with general administrative tasks including scanning, photocopying, printing, and OH&S; administration
Maintain office supplies and ensure a tidy and organised office workplace
Participate in ongoing training and actively seek feedback to improve performance

Skills & Experience
Positive attitude with a robust customer-focused approach
Ability to learn quickly and adapt to new systems and processes
Confident computer skills, including email and office-based software
Excellent verbal and written communication skills
Previous customer service or office administration experience is highly regarded, but not essential
Australian work rights are required for this position

This position is available to start from October 26th 2026. To apply, please submit your cover letter and resume via Seek. For more information, please call Elly Chynoweth on 03•••• •470.

📌 Customer Service Office Based Wangaratta
🏢 Fletchers Supplies
📍 Wangaratta