Charge Hub differentiates itself through deep technical understanding of electric vehicle charging equipment, software, load management and real-world applications.
The EV Network Technical Support role is central to delivering that customer experience.
Based in the Banyo office, the role provides responsive second-line support for service desk technical enquiries from customers, drivers, installers, contractors and internal teams.
The position diagnoses faults, coordinates practical resolutions, maintains high-quality service records, escalates complex issues appropriately and helps minimise charger downtime.
The role also supports commissioning, remote monitoring, contractor capability and field activities when required.
It combines customer service, technical problem-solving and disciplined case management, with travel to customer or project sites as reasonably required.Key responsibilitiesReceive, triage and respond to technical enquiries through the service desk, telephone, email and remote-support channelsProvide clear, courteous and practical support to customers, drivers, installers, contractors and internal stakeholdersDiagnose issues involving AC and DC charging equipment, networking, communications, user access, payment services, software platforms and OCPP messagesResolve enquiries remotely where possible and escalates complex, safety-critical or high-risk matters to the National Service Manager, Chief Operating Officer, OEM or other appropriate technical leadKeep requesters informed of progress, expected next steps and resolution outcomesMaintain accurate service tickets, including troubleshooting performed, evidence collected, actions taken, parts used, escalation details and final resolutionProactively monitor supported charging platforms and identify recurring or emerging faultsInterpret alarms,



logs, OCPP error messages, OEM guidance and available diagnostic data to determine likely causes and corrective actionsTravel to customer, project, supplier or contractor sites when required to support fault diagnosis, commissioning, training, audits or service deliveryWork with the National Service Manager to schedule service activities and allocate requests appropriatelyAbout youRelevant technical qualification or demonstrated experience in electrical, electronics, telecommunications, IT support, field service or a related disciplineExperience providing customer-facing technical support through a service desk, help desk, field service or maintenance environmentStrong practical diagnostic skills and the ability to work methodically from symptoms, logs and technical documentationAbility to interpret OEM manuals, electrical drawings, single-line diagrams, network information and technical proceduresExperience with ticketing systems, remote-support tools and accurate service documentationCurrent unrestricted driver licence and willingness to travel when requiredRight to work in AustraliaStrong customer-service mindset with transparent, respectful written and verbal communicationCalm and structured approach to troubleshooting, including during urgent outagesHigh attention to detail and commitment to quality, safety and accurate documentationAbout usCharge Hub Australia Pty Ltd differentiates itself through deep technical understanding of electric vehicle charging equipment, software, load management and real-world applications.
We work collaboratively with contractor partners to select and supply suitable equipment, coordinate with OEMs and suppliers, support installer training and installation quality, commission equipment, and provide ongoing service and technical support.
#J-*****-Ljbffr

📌 Ev Network Technical Support (Brisbane)
🏢 Charge Hub Australia
📍 Brisbane