Job Category: Clinical - Medical,Customer ServiceAbout usAccess Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne's inner and outer east and northeast.With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services.
Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.Job DescriptionThe opportunityWe are seeking an exceptional Customer Service Professional to join our Lilydale GP Practice.
With outstanding interpersonal skills, empathy, and emotional intelligence, you will provide a warm and welcoming experience for every patient while delivering exceptional customer service in a caring healthcare community service environment.Reporting to the Customer Service Manager, this is a Permanent Part-time 0.6 EFT role -8.30am - 4.30pm based at AccessHCLilydale.Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.If you thrive in a fast-paced environment, enjoy helping others, and want to make a genuine difference in your community, we would love to hear from you.What we offerThe position encompasses an extensive range of benefits:Supportive and values-based culture and engaged workforceCulture of trust and empowerment for people to grow and thriveCommitment to work-life balance with flexible working conditionsFocus on staff wellbeing and health through our Employee Assistance Program (EAP)Commitment to ongoing professional development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave loadingGenerous salary packaging opportunities of up to $15,990 per annum plus $2,650 for meals and entertainment expensesFree on-site parkingOpportunities for career progression within a growing healthcare organisationRead more about our culture and benefits: culture-and-benefitsDesired Skills and ExperienceWhat you will be doing Key ResponsibilitiesCandidates must possess excellent organisational skills, great attention to detail and the ability to provide effective administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC.Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.Assist customers to connect with our services directly or by referring them to the appropriate teamProvide administrative support to the team and maintain strict confidentialityArrange and co-ordinate interpreting/translating services when requiredBook and rescheduling appointments for customers attending our premises in personCollect and processing payments and claims for services deliveredAbility to working across Lilydale and Belgrave locationsAbout you The skills and experience you will bring to this role as the successful candidate you will have: Key Selection CriteriaA passion to deliver an exceptional customer service engagement with all customersExperience in a customer-facing receptionist roles, such as medical,



retail or hospitalityEngaging warm personality with the ability to quickly build rapportEmotional intelligence and passion for making a difference in the communityOrganised with strong attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentDemonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgroundsProficiency in using Microsoft Office Suite & and other relevant software applicationsBest Practice, TRAKCare are highly desirableCompliance Requirements:National Police Check, Working with Children Check, NDIS Worker Screening Check.Evidence of the right to work in Australia and a valid Driver's Licence.Attributes we value:Strong communication and interpersonal skillsHigh level of cultural sensitivity and awarenessCommitment to continuous quality improvementA willingness to learn new skillsEffective time management and prioritisation skillsWell-developed presentation and written communication skillsDemonstrated behaviours consistent with AccessHC valuesPlease reach out to for further information and/or the prospect to discuss this roleplease email: Customer Service Manager, Corinna Lefevre.
Email: Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience.
We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.
Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions.
All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.
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📌 Medical Receptionist (Melbourne)
🏢 Elmo
📍 Melbourne