Customer Service & Administration OfficerBased at the Gladstone Service Centre, this position plays an important role in supporting the day-to-day operation of the business, coordinating customer requirements and scheduling work across the team.
This is a hands-on role suited to someone who enjoys working in a fast-paced environment, can confidently manage competing priorities and takes pride in providing professional and responsive customer service.Key responsibilitiesProviding friendly and qualified customer service in person, over the phone and via emailReceiving and responding to customer enquiriesScheduling and coordinating customer bookings and service requirementsAllocating and coordinating jobs with the operational teamMonitoring scheduled work and adjusting priorities as requirements change throughout the dayGeneral administration and data entryPreparing and processing job documentationMaintaining accurate customer and service recordsAssisting with invoicing, purchase orders and other administrative processesLiaising with customers, suppliers and other stakeholdersAbout youPrevious experience in customer service, administration or a similar roleStrong organisational and time-management skillsConfidence scheduling and coordinating multiple jobs or competing prioritiesGood computer skills and the ability to learn new systemsClear and professional communication skillsStrong attention to detail and accurate data-entry skillsThe ability to work independently and as part of a small teamA practical, solutions-focused approach to problem solvingThe ability to remain organised when priorities changeA positive attitude and willingness to assist where required
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📌 Customer Service & Administration Officer (Gladstone Central)
🏢 DIALATYRE
📍 Gladstone Central