Telstra is seeking an Enhanced Care Officer to support customers facing hardship within Belong's Enhanced Care team. The role blends empathy with structured processes to ensure fair, compliant, and tailored assistance.
You'll work within Billing, Compliance and Service Recovery at Belong, with a hybrid setup averaging two Melbourne office days per week and work from home flexibility. Join a team dedicated to respectful, supportive customer interactions.
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📌 Complex Care & Support Specialist (Hybrid) (Melbourne)
🏢 Telstra Corporation
📍 Melbourne
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