Inside Sales Specialist (Customer Success & Renewals)ARKANCE is a global partner in digital and operational transformation for the architecture, engineering, construction, and manufacturing industries.
Operating across more than 20 countries with 1,200 experts worldwide, ARKANCE helps organizations connect workflows, systems, data, and teams to reduce complexity, improve performance, and scale transformation across their operations.As Autodesk's largest global Platinum partner, ARKANCE combines industry leading technologies with deep sector expertise to help customers realize greater value from their digital investments through improved connectivity, digital delivery, and operational performance.
Backed by decades of consulting and delivery experience and validated by successful customer outcomes, ARKANCE supports customers across the project lifecycle with practical expertise, trusted delivery, and measurable business outcomes.ARKANCE is a subsidiary of the Monnoyeur Group, a global leader in industrial transformation.About the RoleThe Inside Sales Specialist (Customer Success and Renewals) is the primary day to day customer success contact for an assigned portfolio of Nemetschek customers across Australia and New Zealand.
While formal commercial account ownership remains with the designated Sales account owner, this role provides operational ownership of the post-sale customer journey by coordinating onboarding, adoption, value realization, customer health, renewal readiness and expansion identification.
The role develops a detailed understanding of customer objectives and stakeholders, maintains a proactive engagement rhythm, identifies and manages customer risk, and ensures agreed actions are progressed across internal teams and external partners.
Working closely with Sales account owners, Solutions, Professional Services, and the vendor, the role strengthens retention, recurring revenue, product adoption and customer advocacy.Key responsibilitiesAct as the primary day-to-day customer success contact for an assigned portfolio,



while recognizing that formal commercial account ownership and strategic sales authority remain with the designated Sales account ownerProvide operational ownership of the post-sale customer journey and ensure onboarding, adoption, success planning, risk management, renewal preparation and follow-up activities progress to agreed timeframesMaintain a structured engagement cadence based on customer segment, value, lifecycle stage, adoption level and riskBuild and maintain customer success plans recording business objectives, desired outcomes, key stakeholders, adoption goals, milestones, risks, commitments and next actionsDevelop trusted working relationships with users, administrators, champions, commercial contacts and decision-makers, and keep the account owner informed of material relationship changes or concernsCoordinate customer activity across internal teams so the customer experiences transparent ownership, continuity and timely communicationLead or coordinate structured onboarding and activation, including expectation-setting, stakeholder confirmation, success measures, enablement needs and early-value milestonesMonitor usage, engagement, support history, training participation, licence position and customer feedback to maintain an evidence-based view of customer healthIdentify adoption barriers and coordinate education, enablement, technical assistance or escalation to improve customer outcomesMaintain complete, accurate and timely CRM records covering customer objectives, stakeholders, engagement history, health, adoption, risks, renewals, opportunities, commitments and next actionsAbout youDemonstrated experience in Customer Success, inside sales, renewals, account coordination or a comparable post-sale customer role in a B2B SaaS, technology or subscription environmentExperience supporting a portfolio of customers across onboarding, adoption, retention,



renewal preparation and growth identification without necessarily holding formal account ownershipExperience building productive relationships with users, administrators, customer champions, commercial contacts and decision-makersExperience identifying customer risk, coordinating recovery actions and progressing issues across multiple internal teamsExperience using CRM and customer data to manage activity, customer health, renewal readiness, follow-up and opportunity informationStrong customer success capability and the ability to connect product adoption with customer business outcomesPortfolio coordination, stakeholder management and relationship-building skills, with clear judgement about the boundaries between customer success stewardship and formal account ownershipCommercial awareness and confidence supporting renewal, retention and expansion conversations within delegated authorityConsultative discovery skills and the ability to identify, qualify and clearly hand over customer growth opportunitiesExcellent written and verbal communication, including structured customer reviews and communication with senior stakeholdersWhat we OfferHere at ARKANCE, we offer a range of benefits to our employees including:Hybrid work options to suit your lifestyleReward Gateway benefits offering discounts on everyday essentials, exclusive deals on popular brands, and wellness supportPaid parental leave to support your growing familyDefence Force and Community Service Leave, recognising the importance of giving backPaid day off for your Birthday to celebrate youNovated lease options to help you with cost-effective vehicle leasingEmployee referral program rewarding you for bringing great talent into our teamMonthly employee recognition honouring exceptional contributions and celebrating individual achievements within the teamEmployee assistance program (EAP) for confidential supportBe careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Inside Sales Specialist (Customer Success & Renewals) (Brisbane)
🏢 ARKANCE ANZ
📍 Brisbane