Location: Salisbury, QLDWork type: Permanent full-timeHours: Monday to Friday 8:30am – 5pmAbout UsAshley Services Grouphas been a powerhouse in workforce solutions since ****, with over 300 staff and more than 7,000 associates nationally.
Our diverse operations span labour hire, technical services, and accredited training.Ashley Institute of Trainingis an RTO, which forms part of Ashley Services Group, delivers accredited face-to-face training through both workplace and class-room environments and provides tailored and innovative training programs to some of Australia's leading organisations and for job seekers alike.The OpportunityWorking alongside our existingteam, your role will be to assist with incoming calls and general administration duties within an RTO environment.
Providing exceptional customer service to our students, trainers and the team is a key objective of this role.
If you thrive in a dynamic, supportive environment and are committed to excellence in administration, we encourage you to apply.Key ResponsibilitiesCore FunctionsEnsure allstudent files and documentationmeet RTO compliance and audit requirementsManageend-to-end student lifecycle processes(enrolments, commencements, completions, withdrawals)Conducteligibility checks(FFS, funding, fee waivers) and verify supporting evidenceMaintain accurate and compliant records inaXcelerateMonitor and resolvedata errors, discrepancies,



and outstanding compliance itemsSupportreporting and lodgements(QLD DET Portal)Ensure correct handling ofqualification-specific requirements(e.g. WWCC, supporting documentation)aXcelerate & Data ManagementEnter and maintain data forLLN, attendance, units, and student support notesregularlyProcess unit commencements and completions with accuracyTrack student progression and follow up missing or incomplete dataStudent & Trainer SupportProfessionally respond to student enquiries and manage administrative processes effectivelyWork closely with trainers to support compliant deliveryManage attendance tracking and communication processesGeneral AdministrationProcess invoicing and maintain financial recordsManage document control, filing, uploads, and archiving recordsPrint certificates, manage cards, and coordinate document distributionSupport student placements and liaise with host employersRequirementsProven experience in RTO Administration with solid compliance exposureGood understanding of ASQA standards and audit expectationsStrong understanding of QLD Career Start and Carer Boost fundingStrong working knowledge of aXcelerate (highly regarded)High attention to detail and accuracy in data managementAbility to identify and resolve compliance gaps and risksTeam player, Organised, proactive, and confident working in a fast-paced environmentOpen to all qualified applicants, including those requiring visa sponsorship.Only shortlisted applicants will be contacted.
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📌 Senior Training Administrator (Brisbane)
🏢 Ashley Services Group
📍 Brisbane