Office and Customer Service Co-ordinatorMy Driving School is a family owned and operated business that has been operating since **** and boasts extensive experience as one of Brisbane's largest driving schools with over 30 instructors.
We are committed to helping learner drivers develop the skills and confidence they need to become protected, competent drivers.
Our team is dedicated to delivering exceptional customer service and maintaining the highest standards of professionalism across all our operations.An exciting opportunity has emerged for an experienced Office and Customer Service Coordinator, to join our team on a full time basis in our office located in Cannon Hill.
You will be working as part of a team of 3 and we will be there to support and train you, keeping in mind that, once you have the knowledge, you will be working autonomously at times.This is a crucial role that combines call centre responsibilities with administrative support duties.
You will be the backbone of our customer operations, handling enquiries, bookings, and administrative tasks whilst ensuring every interaction reflects our commitment to excellent customer service.
This position is integral to maintaining smooth operations and delivering a positive experience to our customers.If you are someone who thrives in a supportive environment, enjoys helping people, and takes pride in delivering exceptional service, this could be the perfect role for you.Key responsibilitiesAnswering incoming customer calls in a professional and courteous manner, addressing enquiries about driving lessons and driving tests, assistance with the online booking systemBooking and scheduling driving lessons and tests for our customers,



ensuring accurate record‐keeping and efficient diary managementProcessing customer payments and handling billing inquiries with accuracy and attention to detailProviding customers with information about our services, pricing, and availabilityManaging administrative tasks including data entry, filing, and document organisationResponding to customer emails and other written enquiries in a timely mannerMaintaining accurate customer records and databasesSupporting the wider team with general administrative duties as requiredHandling customer complaints professionally and escalating issues appropriately when necessaryContributing to a positive and team-oriented team environmentAssisting and supporting our driver trainers.What we're looking forProven experience in a customer service, or administrative support roleExcellent communication skills, both verbal and written, with the ability to communicate clearly and professionally with customersStrong organisational and time management abilities, with the capacity to manage multiple tasks simultaneouslyProficiency in using computer systems and office software, including Microsoft Office and data management systemsA friendly, patient, and empathetic approach to customer interactionsAbility to remain calm and professional when handling difficult customer situationsAttention to detail and accuracy in record‐keeping and data entryReliability and the ability to work independently as well as collaboratively within a teamA commitment to delivering high‐quality customer serviceWhat we offerMy Driving School values our employees and offers a supportive working environment where your contributions are recognised and appreciated.
We provide full‐time employment with competitive remuneration and the opportunity to work with a professional, friendly team.
We maintain a collaborative workplace culture that encourages teamwork and open communication.
Additionally, we offer flexibility where possible to support work‐life balance and employee wellbeing.
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📌 Office And Customer Service Co-Ordinator (Brisbane)
🏢 My Driving School
📍 Brisbane