You will manage inbound enquiries and consultations with prospective clients experiencing financial difficulty.
Inbound enquiries are fresh/warm leads generated through the website and require quick contact from our consulting team.
This is not a traditional cold-calling sales position.
You will primarily be speaking with people who have already reached out for assistance.
Your role is to be their first contact once they enquire through the website, understanding their circumstances, identifying their needs, explaining the options available to them and helping them move forward with a bankruptcy if it fits their circumstances.Key responsibilitiesResponding to inbound phone and online enquiries in a timely mannerConducting consultations with prospective clientsAsking the right questions to understand each client's financial circumstancesExplaining bankruptcy, insolvency and financial recovery options in clear,
easy-to-understand languageIdentifying when bankruptcy or another insolvency solution may be appropriateIdentifying clients who may be better suited to alternative debt or financial recovery solutionsFollowing up prospective clients and managing your pipeline through our CRMConverting suitable enquiries into clientsCoordinating with the wider team and external service providers where requiredMaintaining accurate client records and consultation notesAbout youConfident and comfortable speaking with people over the telephoneNaturally consultative and able to build rapport quicklyCommercially minded and motivated by sales targets and commissionComfortable asking questions about sometimes difficult financial circumstancesEmpathetic without being afraid to guide a conversation toward a decisionA strong communicator who can explain complicated information simplyOrganised and capable of managing multiple enquiries and follow-upsComfortable using CRM systems and working in a structured sales processReliable, self-motivated and accountable for their resultsAble to balance solid sales performance with ethical client outcomesAbout usWe are an established Australian bankruptcy and insolvency consulting business helping individuals experiencing financial difficulty understand their options and take the next step toward resolving their financial situation.
We operate in a growing area of insolvency and bankruptcy services where strong communication skills can genuinely make a difference.
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