## Team Leader - Booking CentreApply: Booking Centre - Lake Imaging: East Court: Full time: Posted Yesterday: JR********ABOUT US ** Founded in ****, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool. **About the Role**We're seeking an experienced **Radiology Bookings Team Leader** to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience. You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations. **What you'll be doing...*** Coordinating day-to-day radiology bookings across modalities and sites* Supervising the Booking Centre team, providing leadership, direction, and support* Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity* Monitoring booking quality, workflow adherence, and service standards* Preparing, reviewing, and analysing Booking Centre performance reports* Supporting recruitment activities, including shortlisting, interviewing, and onboarding* Leading and coordinating training for booking staff, including new starters and refresher training* Acting as an escalation point for complex bookings and patient or referrer issues* Supporting continuous improvement and standardisation across booking workflows **About you**You're an experienced bookings qualified with demonstrated leadership capability and a calm, structured approach to supervising teams.You'll bring:* Proven experience in radiology bookings, patient access,



or medical scheduling* Demonstrated leadership or supervisory experience in a bookings or call-centre environment* Experience working with call KPIs such as average wait time, call abandonment, and productivity measures* An understanding of radiology modalities, referrals, and booking requirements* Experience with reporting, performance monitoring, and analysis* Confidence coaching, training, and supporting staff performance* Excellent communication and team engagement skills* Organisational skills and attention to detail* Comfortable working with RIS/PACS, booking systems, and phone platforms* A leadership role with genuine influence over bookings quality and performance* Opportunity to supervise, train, and develop a centralised Booking Centre team* Exposure to reporting, recruitment, and workforce capability development* Clear pathways for growth within a broader admin leadership framework* A supportive, engaging, collaborative, patient-focused workplace **FOR YOU****Competitive Salary**: Attractive salary with annual reviews to recognize your contributions. **Paid Parental Leave:** Additional leave to support new parents. **Fitness Passport:** Access to over **** locations nationwide to support your fitness goals. **Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more. **Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms. **Referral Bonuses:** Financial incentives for referring great talent to our team. Career Advancement: Opportunities for career growth and succession planning within an innovative company. Community and Social Events: Engage in a supportive workplace with free parking and great social events. **Apply Now**If you're passionate about people and want to grow your healthcare career, we'd love to hear from you. Click Apply to submit your CV and cover letter.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply*.****Building a healthier world, by delivering the best health outcomes one patient at a time.***
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📌 Team Leader - Booking Centre (Geelong)
🏢 South Coast Radiology
📍 Geelong