The Group Planning & Sales Coordinator is the first point of contact for all customer enquiries across Mitchelton, The Waterfront Motel and Nagambie Brewery. A highly organised professional with strong customer service and sales skills, the coordinator ensures every enquiry receives a prompt, professional response, qualifies each chance, and passes serious corporate, leisure and wedding enquiries to the Corporate, Leisure and Wedding Sales Executive. The coordinator maintains regular client communication, identifies upsell opportunities, supports VIP clients on site and builds repeat business with past corporate clients.
Key responsibilities
Act as the first point of contact for all incoming customer enquiries — phone, email, website and walk-in — across the group
Respond to every new enquiry promptly and professionally within the agreed service standard
Qualify each enquiry and pass serious corporate, leisure and wedding opportunities to the Corporate, Leisure and Wedding Sales Executive promptly, with complete notes and client details
Follow up all open enquiries and proposals consistently until each one is confirmed or closed
Keep every enquiry, contact and follow-up recorded accurately in the CRM and booking systems
Prepare tailored proposals, quotes and packages for weddings, functions,



conferences and group stays
Conduct site inspections and venue tours, presenting each venue with confidence
Upsell accommodation, wine, beverage packages and add-ons to increase the value of each booking
Act as the client's main point of contact from confirmation through to final details
Coordinate menus, beverage packages, room set-ups, timings and supplier requirements with clients
About you
Qualification in Hospitality, Events, Tourism or Business, or equivalent industry experience
Experience in an events, sales coordination or reservation's role within hospitality, weddings or tourism
Demonstrated success converting enquiries into confirmed bookings
Experience preparing proposals, quotes and function sheets
Working knowledge of CRM, booking or event management systems
Highly organised, with strong planning, prioritisation and time management skills
Excellent customer service skills, with warm and professional manner
Strong sales skills, with the confidence to convert enquiries and upsell
Exceptional attention to detail and accuracy
About us
The Group comprises Mitchelton, The Nagambie Brewery & Distillery and The Waterfront Motel, located in Nagambie, Victoria.
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📌 Planning & Sales Coordinator (Victoria)
🏢 Mitchelton Wines
📍 Victoria