**The Opportunity**An exciting opportunity as a Team Leader for the **Hospital to Aged Care Dementia Support Program (HACDSP)** with Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. If you're passionate about leading a skilled team in dementia care and supporting our mission, apply now! **The role**Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia. A rewarding opportunity to be involved in a Dementia Centre initiative looking to support people living with dementia who are transitioning from hospital settings back to their homes or into residential care. ***This role is offered as a Permanent Full-time / Temporary opportunity, based out of our Malvern office.*** **Responsibilities*** Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.* Provision of skilled and clinical leadership for team members* Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI's and Activity Work Plan.* Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.* Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.* Responsible to delegated approvals for brokerage and travel,



in line with financial delegation and HammondCare Policy.* Ensure that the wellbeing and safety of team members is considered and proactively managed.* With support of Senior Team leader maintain local key stake holder relationships* Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.* Recruit team members with appropriate skills for the specific roles being recruited for.* Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.* Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service* Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.**What do we need from you?*** Tertiary qualifications in Nursing/ Allied Health or health- related degree.* Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.* Ability to manage and support a team of skilled professionals across multiple sites and locations.* Displays strong customer service ethic and attitude* Ability to work on multiple tasks and projects simultaneously.* High level communication and interpersonal skills* Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.* Strong analytical skills and attention to detail.* Good customer management skills for delivery of services to HammondCare and external customers* Strong administrative and computer skills.* A current Australian driver's licence and willingness to travel intra and interstate* Empathy and patience**Desirable:*** Eligibility for registration as a Health Practitioner in Australia* Evidence of study and or qualifications in the area of dementia* Knowledge of supporting older people and carers living with dementia **Application process:**Please include an updated resume and a brief cover letter explaining your interest in the role and how your skills and experience aligned with the responsibilities of the role.
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📌 Team Leader (Melbourne)
🏢 Dementia
📍 Melbourne