Healthy Career Chance!
Murarrie, BrisbaneCustomer Experience OfficerRNLabs is a practitioner-only company providing supplements, functional testing and education to healthcare professionals across Australia, with TheraHealth as our retail supplement brand.
We're looking for a Customer Experience Officer to be the friendly, reliable voice behind our customer support — helping practitioners and patients get accurate answers, smooth orders, and a great experience every time.This role is ideal for someone who thrives on accuracy, communication, and care, and enjoys working at the intersection of healthcare, customer service, and operations.About the roleAs our Customer Experience Officer, you'll be the primary point of contact for customer enquiries, order processing, account maintenance, sample tracking and returns.
You'll work closely with our Warehouse, Sales, Technical Support, Regulatory & Quality and Finance teams to keep things running smoothly — all while ensuring communications are accurate, compliant and genuinely helpful.Key responsibilitiesRespond to enquiries from practitioners, patients and wholesale customers via phone, email and approved channelsProcess orders, account applications, credits and returns accurately and efficientlyTrack and communicate updates on samples and test processingEscalate technical,



regulatory or clinical queries through the right channelsMaintain accurate customer records and support continuous improvement initiativesKeep communications professional, compliant and solution-focusedAbout youYou are calm, organised, and service-focused, with a strong attention to detail and a genuine interest in healthcare or diagnostics.Essential:2+ years' experience in customer service, or a sales/medical/logistics administration roleStrong computer skills with high attention to detail and accuracyA proactive, solutions-focused mindsetExcellent verbal and written communication, with an empathetic, customer-first approachFamiliarity with inventory or ERP/CRM systemsDesirable:Experience in functional pathology, healthcare, supplements, pharmaceuticals or wholesaleA genuine interest in health products and servicesBackground in order processing and inventory movementsA qualification in Business Administration, Customer Service, Naturopathy, Nutrition or Health Sciences (not essential, but advantageous)Why join RNLabs?
Purpose-driven work supporting practitioner-led healthcareSupportive, collaborative team cultureOpportunity to grow your skills within a supportive environmentThis role offers the opportunity to make a meaningful contribution to patient care through high-quality service and operational excellence.Other:Right to work in Australia; willingness to undergo background checks and required health clearances.Job Type: Full-timeFull-time hours: 37.5 per week
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📌 Customer Experience Officer (Brisbane)
🏢 RN LABS
📍 Brisbane