SRG Hospitality │ Central Reservations │ Sydney NSW │ Casual │ Immediate start
The busiest dining rooms in Sydney start with a booking.
We're looking for a sharp, organised Casual Reservations Coordinator to join our central reservations team and help make every guest's experience start right, from the first call.
THE ROLE
Sitting within SRG Hospitality's central reservations team, you'll manage bookings and guest enquiries across our portfolio of waterfront and landmark Sydney venues, including Aqua Dining, Ripples Milsons Point, The Nielsen, Akti and Riva Rose Bay.
You'll be the first voice many of our guests hear, and the reason the venue team knows exactly who's walking through the door and what will make their night.
WHAT YOU'LL DO
Manage reservations, amendments and cancellations across phone, email and online channelsKeep guest profiles accurate and detailed: preferences, dietary requirements, occasionsCoordinate with venue managers so every service starts with a clean, accurate booking sheetHandle guest enquiries with warmth and follow them through to resolutionSupport group and special-occasion bookings, passing larger enquiries to our Sales & Events team
WHAT YOU'LL BRING




Previous hospitality experience (essential)Solid attention to detail.
In reservations, one wrong date or missed allergy note mattersAvailability for weekend shifts, at least one day each weekendPrevious administration experience (welcomed)Previous experience as a Reservations Coordinator (preferred, not essential)Knowledge of SevenRooms (preferred)Full working rights in Australia
HOURS & PAY
Casual role, shifts rostered between 9am and 8pmPaid under the Restaurant Industry Award **** (MA******), including 25% casual loading, plus 12% superannuation
SRG Hospitality is one of Sydney's most distinctive restaurant groups: a family-founded collection of venues, each with its own personality and all sharing the same commitment to warm, personal, generous hospitality.
We live by four values: Heart, Ownership, Craft and Together.
If you care about getting the detail right because you know what it means to the guest, you'll fit right in.
You'll also enjoy:
Staff dining discounts across SRG venuesA pathway into a growing reservations function with Supervisor and Team Lead rolesThe chance to learn the operations of some of Sydney's most iconic dining rooms
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📌 Reservations Coordinator (Sydney)
🏢 Sydney Restaurant Group
📍 Sydney