Australia — International Student Market822K inbound students *****) +10%1.
China 168K2.
India 128K3.
Nepal 57K4.
Vietnam 33K5.
Malaysia 26K3 international branch campuses in AustraliaOVERVIEW The International College of Management, Sydney (ICMS) is seeking a Student Services Specialist for its Sydney CBD campus.
This role supports students throughout their education lifecycle by delivering customer service, administering student processes, and maintaining accurate records in line with institutional policies and regulatory requirements.
The position involves regular interaction with students, staff, and external stakeholders through phone, email, and in-person communication.Key responsibilitiesDeliver exceptional customer service to students and external stakeholders via phone, email and in personManage incoming calls by answering, screening and directing enquiries to the appropriate departmentMaintain accurate and up to date student records in the Student Management System and CRM, including platforms such as Avantis and SalesforceEnsure all student communication is promptly recorded and documentedAdminister student lifecycle processes including enrolments, timetable support, leave of absence, withdrawals, course changes and document requestsProvide transparent and timely communication to individuals and student cohorts regarding academic requirements and progressionFollow institutional policies,



procedures and legislative requirements in all communication and documentationSupport general administrative tasks as requiredRequirementsExperience in a student or customer service environmentStrong service ethic and desire to help othersUnderstanding of student administration and serviceAdaptability to learn Student Management Systems and Government regulatory portals such as PRISMSCurrent Working with Children check or application in progressStrong sense of ownership and self-motivationStrong people and administration skillsAbility to empathise and communicate with students from diverse backgroundsProcess-driven approach and ability to remain calm under pressureAustralian citizenship, permanent residency, or an appropriate visa with full working rightsFirst Aid qualifications preferred but not essentialA second language preferred but not essentialUnderstanding of regulatory and legislative frameworks relevant to tertiary education, including ESOS and TEQSA Higher Education Standards, preferred but not essential WHY THIS ROLE MATTERS Student services professionals play an important role in supporting student success, engagement and progression throughout the education journey.
In an international education environment, accurate administration, responsive communication and strong interpersonal skills help create a positive student experience while supporting institutional compliance and operational effectiveness.Bonus: Application adviceTailor your CV to highlight experience in student services, administration, customer support or education environmentsInclude examples of working with databases, CRMs or student management systems if applicableIn your cover letter, clearly state your work rights status, suburb location and any additional languages spokenDemonstrate your ability to work with students from diverse cultural backgrounds and manage enquiries professionallyHighlight situations where you managed competing priorities, maintained accuracy or worked effectively under pressureApply early, as applications are being reviewed upon receipt
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📌 Student Services Specialist - Sydney Cbd
🏢 Uniglobalcareers
📍 Sydney