Customer Experience Expert - 6 month ContractAre you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
--Permanent Part‐Time | 20 hours per week 6‐month contract ending 23 March **** with the possibility of extensionPay: $***** per hour + superannuation.Join a trusted national brand where your customer service skills truly make an impact.Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‐paced workplace, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.About the RoleAs the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.Roster: Monday to FridayHours: 10:00am–2:00pm - You'll also need to be comfortable working overtime and some Saturdays when required.Role Type: Permanent Part‐Time This is a 6‐month contract through to 23 March ****, with the possibility of longer‐term extension.You will be responsible for:Delivering warm, professional face‐to‐face customer serviceSelling of Vehicle Accessory ProductsGreeting customers and visitors with a positive, helpful attitudeManaging phone,



email and in‐person enquiriesSupporting the Service Centre Manager with daily operationsUpdating customers on repair lead timesConducting basic repair inspections on vehiclesEducating customers on our full range of servicesScheduling repair bookings and managing workflowIssuing invoices and raising job authoritiesResolving customer concerns and following up queriesAbout YouWe're looking for someone who brings professionalism, energy and initiative to the team.You will have:Strong customer service experience (face‐to‐face preferred)Excellent verbal and written communication skillsProfessional presentation and a positive attitudeAbility to problem‐solve and create customer‐focused solutionsStrong time management and ability to prioritise in a busy environmentIntermediate–advanced Microsoft Office skillsAdministration experience supporting daily operationsComfortable with sales and confident in educating customers on additional servicesA current driver's licence (essential)Full Australian work rights (essential)Why Join Us?
Supportive, collaborative team cultureOpportunities for growth and developmentCompetitive hourly rateReward & Recognition programsWork with a respected national brandAt O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy:To review and consider your application, O'Brien® collects personal information.
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📌 Customer Experience Expert - 6 Month Contract (Victoria)
🏢 O'Brien
📍 Victoria