As a Service Desk Technician, you'll be the first point of contact for customers seeking technical support.
You'll use your communication and problem-solving skills to assist users, troubleshoot issues, and ensure an exceptional customer experience.
Working within a supportive team environment, you'll receive comprehensive training and ongoing development opportunities while gaining valuable experience in the IT industry.Responsibilities will include:Providing first-level support and troubleshooting assistance via phone and other support channelsLogging, managing and resolving service requests and incidents while meeting service expectationsEscalating complex issues to specialised support teams when requiredDelivering a high standard of customer service in every interactionCollaborating with internal teams, vendors and service providers to achieve positive outcomesContributing to continuous improvement initiatives and sharing knowledge across the teamWhat you'll bring to the table:A current Government Security ClearanceStrong communication skills and a genuine passion for helping peoplePrevious experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regardedThe ability to learn new technologies, processes and systems quicklyStrong attention to detail and the ability to follow procedures accuratelyA positive attitude, resilience and a team-focused mindsetAvailability to participate in a 24/7 rotating rosterAbout Kinetic ITKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management.




We are unlocking the potential of technology to enrich lives of Australian communities.For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.Be You, Create the FutureAt Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.We value individuality and foster an inclusive culture where you're safe to be your best, real self.
We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
We're proud to be an Indigenous and Veteran-friendly employer.The Kinetic IT DifferenceGrowth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.Advance your career – Access recent roles via our internal 'Opportunity Marketplace' careers hub.Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
Celebrate together – Social events, cultural celebrations, end-of-year functions and more.Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
#J-*****-Ljbffr

📌 Service Desk Technician (Canberra)
🏢 Kinetic IT
📍 Canberra