Join Us as a Customer Solutions Specialist - Recoveries & CollectionsAbout the RoleAre you passionate about helping customers find solutions while achieving positive business outcomes?
We're seeking a motivated and customer-focused Customer Solutions Specialist to join our growing Recoveries and Collections team.
In this role, you'll work with customers to resolve outstanding accounts, negotiate tailored payment arrangements, support customers experiencing financial hardship, and deliver positive outcomes while maintaining compliance with industry regulations and best practices.If you thrive in a fast-paced setting, enjoy problem-solving, and want to make a real difference in the lives of customers, we'd love to hear from you.What You'll Be DoingManaging inbound and outbound customer calls relating to outstanding accounts and recoveries activitiesSupporting customers experiencing financial hardship or vulnerabilityNegotiating fair and sustainable payment arrangementsResolving account enquiries and overcoming objections while maintaining positive customer relationshipsDelivering excellent customer service while achieving recoveries and collections activitiesMaintaining accurate account records and adhering to compliance requirements and company policiesWhat You'll NeedStrong verbal and written communication skillsStrong negotiation and problem-solving abilitiesEmpathy, resilience,



and emotional intelligenceExcellent time management and attention to detailA positive attitude and commitment to delivering customer-focused outcomesPrevious experience in recoveries, collections, customer service, financial services, or account managementExperience assisting customers experiencing hardship or vulnerabilityExperience negotiating payment arrangements and managing delinquent accountsExperience working in a KPI-driven environmentWhy Join Us?
The opportunity to make a real impact on both customer outcomes and business successGenuine career progression and development opportunitiesStaff competitions and incentives with great prizesRegular team events, celebrations, and social activitiesHigh-performing and energetic workplace cultureWhen you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management, recoveries, and collections organisations.We celebrate diversity and are committed to creating an inclusive workplace.
We welcome applications from people of all backgrounds, cultures, genders, identities, abilities, and experiences.Applicants must be Australian Citizens or Permanent Residents.
Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.
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📌 Customer Service Specialist (Queensland)
🏢 Rgit Australia
📍 Queensland