$30 - $40 per hour + exciting long term oppSo... you like solving problems under pressure?
Good.
Because this role sits right at the beating heart of a large enterprise environment supporting a seriously important Queensland institution.
No pressure at all.
(Okay, a bit of pressure, but the good kind.)We're on the hunt for Service Centre Analysts who enjoy variety, teamwork, and the quiet satisfaction of fixing things properly the first time.
If you take pride in being calm when systems wobble, users panic, and tickets multiply like gremlins, keep reading.About First Focus (quick intro, no fluff)We're First Focus, Australia's #1 mid-market MSP, Cloudtango says so, eight years running.
We've got 330+ smart humans across Australia, New Zealand, and the Philippines, and we've been growing steadily for 15+ years without the chaos, politics, or hero culture.Our values matter here.
We Win Together, Always Communicate, Be the Solution, and Never Stop Growing.
You'll feel that in how teams work, how leaders lead, and how learning is genuinely supported.
More about us if you're curious at www dot firstfocus dot com dot au.What you'll actually be doingYou'll be part of a large, welcoming Service Centre team delivering high-quality support in an enterprise environment.
Expect a mix of pace, complexity, and collaboration.
Please note the following important details:You need to be willing to work onsite as part of a large team doing mission critical work.




This role is not for those who need to WFH.The role is casual but:You can expect full time or close to full time hoursYou can expect to be treated like a permanent employeeTop performers are often promoted and/or hired directly by our clientThe role involves weekend and after-hours workYou'll be hands-on with:Microsoft Server and Desktop environmentsActive Directory and Exchange access managementDesktop and endpoint hardware configuration and troubleshootingIncident, request, and problem resolution across a busy service deskWhat will help you succeedYou don't need to tick every box, but most strong candidates bring a solid mix of the below:Proven experience in a Helpdesk or Service Desk environmentStrong troubleshooting skills and attention to detail (the small stuff matters)Experience with ticketing systems, SLAs, and time trackingWorking knowledge of ITIL concepts and best-practice service deliveryA genuine customer service mindset, calm, clear, and professionalExcellent communication skills, written and verbalThe ability to work well under pressure without becoming "that person"Why this role is worth your timeEnterprise-scale setting with meaningful, real-world impactA supportive, well-structured Service Centre (no chaos theatre)Opportunities across Level 1, Level 2, and Level 3, depending on experienceOpportunities to grow and be promoted baked in from day oneA team culture that's collaborative, informed, and refreshingly low-egoIf you're looking to deepen your Service Centre skills, work with good humans, and be trusted to do your job properly, this could be your next smart move.Neurodiversity StatementFirst Focus welcomes applications from Neurodiverse candidates.




We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the versatile options we can offer to best showcase your skills.Information Technology Services *****,000 employeesFirst Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success.
We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients.
We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success.
We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients.
We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.Values: A Team with a Shared VisionProfessional Development : Never Stop GrowingCareer Growth : Find & Reach Your Next Big ThingValuing You: Benefits to Help You Be YouResearching careers?
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📌 Service Centre Analyst (Brisbane)
🏢 First Focus IT P/L
📍 Brisbane