Set amongst rolling vineyards and picturesque countryside, Marnong Estate is one of Victoria's most exciting wine, dining and tourism destinations.
We are passionate about creating memorable experiences that connect guests with our wines, our story and our Estate.About the roleAs a Wine Specialist & Guest Experience Host, you'll be the face of our Cellar Door, creating genuine connections with guests while delivering exceptional wine experiences.
You'll guide tastings, share the stories behind our wines and vineyards, host private groups and tours, and help guests discover products they'll love.
You'll play a key role in driving wine sales, Wine Club memberships and guest loyalty, while ensuring every visitor leaves with a memorable impression of the Estate.Key responsibilitiesDeliver warm, personalised and engaging guest experiencesConduct wine tastings tailored to individual guest preferencesHost private tastings, group experiences and winery toursShare the story of our wines, vineyard and brand through engaging storytellingPromote and convert guests into Wine Club members and mailing list subscribersDrive wine, retail and experience sales through consultative selling techniquesProvide recommendations on wine selections,
food pairings and Estate experiencesProcess retail sales and cellar door transactions accuratelyMaintain premium presentation standards across the Cellar Door and retail spaceAssist with stock control, opening and closing proceduresAbout youPrevious experience in hospitality, retail, tourism, cellar door, events or another customer-facing roleExcellent communication and interpersonal skillsProfessional presentation and robust attention to detailA genuine passion for customer service and guest experienceWine knowledge or certification (desirable)Ability to work weekends, public holidays and peak tourism periodsReliable transport and ability to travel to MicklehamWork in a stunning vineyard and hospitality destinationDevelop your wine knowledge and industry expertiseOngoing training and professional development opportunitiesBe part of a passionate, high-performing teamCareer growth opportunities within a growing hospitality and tourism businessStaff discounts and exclusive employee benefitsWork in an environment that celebrates hospitality, wine and exceptional guest experiences**Only applicants who have the above requirements will be considered**
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