Geelong Local Gutter Cleaning – Geelong VICYou'll be running day-to-day operations as a Customer Experience & Sales Coordinator for a growing gutter cleaning and exterior maintenance business.
You are the first voice customers hear, the person converting inquiries into booked jobs, and the link that keeps technicians and schedule running smoothly.Key responsibilitiesFollow up leads from our website and confidently convert them into booked jobsSpeak with customers by phone, email or through our lead management software, understand their needs, and recommend the right servicesManage bookings and job details in the scheduling systemCoordinate with technicians throughout the day to keep jobs on trackFollow up on completed jobs, including photos, notes and any outstanding itemsManage rescheduling around weather, keeping customers and technicians informedOversee the administrative side of the office so nothing falls through the cracksAbout youProven sales/lead handling experience — comfortable following up warm leads and closing with confidenceOffice management,
administration or customer service experienceProfessional, mature phone manner and robust written communication skillsExcellent organization and the ability to manage multiple priorities calmlyHighly detail-oriented, with the ability to keep accurate records and manage tasks effectivelyThe judgment to work independently, and the collaboration skills to work well as part of a teamBonusexperience in trades, construction or property maintenanceAbout usWe're a growing roof & gutter cleaning business looking for an experienced Customer Experience & Sales Coordinator to run our day-to-day operations.Consistent daytime hours (8am-4pm) - no nights or weekendsProper training and ongoing support as you learn our systemsA role where your input is valued and genuinely shapes how we operateA professional, friendly team that takes pride in doing things well
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