Overview
Account Manager – Client Relationship & Engagement.
Act as the primary point of contact for assigned client accounts, ensuring a consistently high standard of service and responsiveness.
Responsibilities
Account Management & Relationship Building: conduct regular client meetings to address escalations and concerns; gather new and evolving requirements; review project performance and deliverables; discuss account settlements and manage account arrears; conduct routine visits to high-value clients at least once every three months; advocate for clients internally by clearly communicating feedback, issues, and requests to relevant teams.
Revenue Growth & Client Retention: achieve agreed monthly sales and retention targets of $50,000, driven through existing client portfolios and client referrals; build, develop, and maintain strong long-term client relationships to drive repeat business and referrals; identify and execute account growth opportunities (upselling and cross-selling) within existing accounts to support revenue targets; maintain a strong focus on achieving an 80% client re-sign / retention rate.
Product & Industry Knowledge: develop and maintain a strong understanding of MetaWeb's products, services, features, and technical capabilities to confidently address client queries; stay informed on industry trends, competitor offerings, and emerging opportunities relevant to client needs.
Internal Coordination & Team Collaboration: work closely with internal sales,



delivery, and support teams to ensure client requirements are clearly understood and effectively delivered; coordinate with fellow Account Managers to align on meeting objectives and client engagement strategies; maintain a shared calendar with the Manager and broader team to ensure transparency and effective scheduling.
Reporting, CRM & Performance Tracking: ensure CRM systems are consistently and accurately updated with client interactions, meeting notes, and account status; monitor and track account performance against agreed KPIs; prepare and submit weekly and monthly reports covering: client meetings conducted; outcomes and agreed action items; risks, opportunities, and growth potential; provide insights to management on customer needs, challenges, competitive activity, and potential recent services or products.
Qualifications & Experience
Background or exposure to IT / digital services preferred, but not mandatory.
Strong communication, relationship management, and negotiation skills.
Pvolved ability to manage multiple accounts and competing priorities effectively.
Commercial & Contract Management: experience or responsibility in contract renewals, pricing discussions, and proposal coordination preferred.
Problem-Solving & Escalation Handling: demonstrated ability to manage complex client escalations with a solution-focused mindset and strong ownership approach.
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📌 Account Manaegr (Brisbane)
🏢 Salt
📍 Brisbane