Front of House * Client Care * Animal Lovers Welcome
Are you a friendly, professional, and compassionate Veterinary Receptionist to be the welcoming face of our clinics in Anstead and Marburg.
As part of our front-of-house team, you will play a key role in delivering outstanding service to both clients and their pets.
Our Anstead practice consists of a small animal clinic and equine hospital, and our Marburg practice consists of a small animal clinic and equine reproduction centre.
We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practices.
The successful applicate must display excellent customer service and receptionist skills, excellent written and verbal communication skills, the ability to problem solve and prioritise work, be computer literate (prior knowledge of veterinary computer operating systems will be highly regarded), and understand of veterinary terminology, the ability to manage deadlines, be well presented and have a ability to work both unsupervised and within a team.
Prior experience in a veterinary receptionist role and/or veterinary nursing experience is essential.
Equine knowledge or equine nursing experience would also be considered advantageous.
The position is for shifts Monday-Friday with occasional Saturday work.
Ideal candidates would ideally work 2-3 days per week to full time.
About the Role
This is a client-facing, quick-paced role that requires strong communication, attention to detail, and the ability to multitask.
You will be working closely with our vets, nurses, and fellow reception staff to ensure a smooth, supportive experience for every pet owner who walks through our doors.




Your daily tasks may include:
Greeting clients and checking in patients
Scheduling appointments and managing bookings across both clinics
Answering phones and directing phone calls
Responding to email enquiries
Processing payments
Assisting with client paperwork, reminders, and follow-ups
Liaising with the clinical team to ensure timely and clear communication
Supporting a calm and welcoming reception area for pets and people
'Front of House' duties
About You
Experience in a vet clinic, medical practice, or customer service role is highly valued, but we are happy to train the right person with the right attitude.
You do not need to be a vet nurse, but you do need to be:
Passionate about animals and exceptional client care
Friendly, patient, and professional in your communication
Able to multitask and stay composed during busy periods
Tech-savvy and comfortable using veterinary or medical software
Organised, reliable, and a strong team player
Why Work with Us?
Two supportive, close-knit clinic teams in scenic Anstead and Marburg
A role where you truly make a difference to animals and their owners
Varied, interesting work with room to grow
Friendly, professional, and respectful workplace culture
Training provided and ongoing support from experienced staff
Locations
Locations:
WestVETS Anstead and Marburg Clinics
Locations
Anstead Small Animal and Equine Hospital
Cnr Mt Crosby and Hawkesbury Rds
Anstead, Queensland ****, Australia
Marburg Animal Hospital and Equine Reproduction Centre
**** Warrego Hwy
Marburg , Queensland **** Australia
#J-*****-Ljbffr

📌 Veterinary Receptionist (Queensland)
🏢 WestVETS
📍 Queensland