We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work engaging and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Guest Service Generalist POSITION REPORTS TO: Rooms Division Manager General Manager POSITIONS REPORTING TO THIS POSITION: Nil KEY RELATIONSHIPS: Front Office Supervisor/Manager Guest Experience Hosts Housekeeping Supervisor Room Attendants PRIMARY OBJECTIVES: At Travel + Leisure our vision is to put the World on Vacation.
In your position as the Guest Service Generalist, you will be responsible for a multi skill role working in two or more departments at the resort.
This may include food and beverage/front office/housekeeping.
Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right:



Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impact Respect – considering others in every interaction Teamwork – succeeding together PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) Front Office Provide a range of customer services through the handling of reservations, reception duties, guest activities and general administration tasks within the accommodation facilities within the property.
Meet and greet all clients in a friendly, courteous and professional manner Attend to check in and check out of guests in a timely and efficient manner in accordance with correct procedures Ensure that all guests accounts are properly receipted, recorded, and reconciled by following operating guidelines Ensure that client needs are met by providing accurate and relevant information by phone and over the counter Maintain a high standard of customer service through handling all customers in a courteous, friendly and helpful manner Ensure that appropriate and relevant promotional material is available for clients by maintaining adequate supplies and presentation Maximise room sales and conversion of enquires through pro-active sales activity and techniques appropriate to the customer and selling period Be familiar with and adhere to company occupational health and safety policies and procedures Employees must ensure they comply with Travel + Leisure's OH

📌 Guest Service Generalist (New South Wales)
🏢 Travel + Leisure
📍 New South Wales