Full-time
Job Description
Ready to step into a leadership role and make a real impact?
Greencross Vets Nerang is seeking a Practice Manager to join our team on a 4-month fixed-term contract.
This opportunity has become available as our current Practice Manager has been selected for an exciting internal secondment, supporting the implementation of Greencross's new Practice Management System (PMS) across our national network.
We're looking for a capable leader to guide the clinic during this period and continue driving the positive culture and operational success the team enjoys today.
Whether you're an experienced Practice Manager, Head Veterinary Nurse, or veterinary industry leader looking to expand your leadership experience, this is a fantastic opportunity to work alongside a supportive team and gain valuable exposure within one of Australia's leading veterinary networks.
A Bit About Us
We're a well-established clinic on the Gold Coast with a loyal client base and a team that's proud of the care we provide.
The vibe here is:
Friendly and down-to-earth
Busy but well supported
We've also recently undergone a clinic upgrade, with additional consult rooms, improved treatment areas, and upgraded facilities, making it an exciting time to join our team.
Our team genuinely enjoys working together and takes pride in creating a positive experience for both our patients and their owners.
About the Role
As Practice Manager, you'll play a key leadership role in the success of the clinic, supporting both the team and business operations while ensuring exceptional care for patients and clients.
You'll work closely with the Veterinary Director and regional leadership team to create a positive culture, support staff development, and drive clinic performance.




Your responsibilities will include:
Leading, mentoring, and supporting veterinary nurses, receptionists, and support staff
Driving a positive, engaged, and high-performing clinic culture
Managing rostering, workforce planning, and team development
Supporting recruitment, onboarding, and performance management
Working closely with the Veterinary Director to support clinic success
Monitoring clinic performance and identifying opportunities for growth and improvement
Supporting workflow management and operational efficiencyManaging stock control, supplier relationships, and general clinic administration
Ensuring exceptional client service standards are maintained
Supporting compliance, workplace health and safety, and operational processes
Handling client feedback and resolving issues professionally and constructively
Contributing to strategic planning and continuous improvement initiatives
This is a hands-on leadership role where you'll have the opportunity to make a genuine impact while supporting an established and successful team.
About You
We're looking for someone who:
Has previous Practice Manager, Head Nurse, or leadership experience within the veterinary industry
Has strong people leadership and coaching skills
Enjoys developing teams and creating positive workplace culture
Has experience managing rosters, staffing, and clinic operations




Demonstrates excellent communication and relationship-building skills
Is organised, proactive, and solutions-focused
Can confidently manage competing priorities in a busy environment
Leads by example and enjoys supporting others to succeed
Most importantly, you're someone who values teamwork, enjoys working with people, and thrives in a quick-paced clinic workplace.
Why Nerang?
Nerang makes life easy.
Quick access to the M1 and public transport
Rivers, parks, and the Gold Coast hinterland nearby
Being only ***** minutes from the beach
Easy access to all areas of the Gold Coast
It's a great central location if you enjoy having the best of both nature and coastal living on your doorstep.
Why Join Us?
A team that's easy to work with and genuinely supportive
A good mix of busy and structured, without the chaos
A recently upgraded clinic with modern facilities
A genuinely positive workplace culture
The opportunity to broaden your leadership experience within a large veterinary network
Exposure to a varied and interesting caseload and clinic environment
Why Greencross?
As part of the wider Greencross network, you'll also enjoy:
Ongoing training and professional development opportunities
Access to continuing education programs and resources
Mental health and wellbeing support through our Employee Assistance Program
Access to Fitness Passport
Staff discounts including Petbarn, Royal Canin, veterinary services, groceries, fuel, retail and more through Pounce
Career progression opportunities across a national network of clinics and hospitals
Support from experienced regional and national leadership teams
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📌 Practice Manager - Greencross Vets Nerang (4 Mth Fixed Term) (Gold Coast)
🏢 SmartRecruiters
📍 Gold Coast