As the voice of Hoselink, you'll be the first point of contact for our customers.
This is a full-time ongoing position working Monday to Friday 9am to 5pm based at our Brookvale team.Key responsibilitiesProviding expert advice to help customers choose the right products for their gardenResponding to phone and email enquiries with patience and clarityTroubleshooting delivery queries, tracking parcels, and processing ordersAssisting with warranty claims and product troubleshootingResponding to customer reviews and assisting with local Click & Collect pickupsAbout youA natural communicator with a warm phone manner and ability to write explicit, well-crafted emailsSolution-oriented with the ability to see problems as opportunities to helpOrganised and able to multi-task and prioritise workloadBackground in customer service (office-based, retail,



or hospitality)Reliable and able to show up for your team and customersMonday to Friday 9am to 5pm (no weekends)Free gym, sauna, ice bath and massage chairs on siteSupportive, welcoming team environment with regular social eventsAbout usHoselink is Australia's most loved gardening and watering brand.
We're more than just a premium garden and watering brand – we're a team that's passionate about making people's lives easier, one outstanding customer experience at a time.
With a loyal customer base, quality products, and a culture that genuinely cares, we're proud to deliver service that's as reliable as our products.
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📌 Inbound Customer Service Advocate (New South Wales)
🏢 Hoselink
📍 New South Wales