Opportunity to grow in a National CompanyMotor Vehicle Allowance + Fuel CardPhone + LaptopMLA Holdings Pty Ltd is the exclusive Australian distributor of four leading global brands, Mitsubishi Forklift Trucks, Nichiyu Electric Forklifts, HELI Heavy Forklifts and Reachstackers and MLA Vulcan Equipment.
MLA provides tailored solutions for every material handling challenge.About the roleThe primary role of the Customer Service Representative is to maximise the productivity, utilisation, and profitability of the forklift fleet across the three BlueScope QLD sites, while supporting Short-Term Rental growth and effective fleet management across Brisbane.
This role requires a proactive and commercially focused approach to customer management, with a strong emphasis on timely inspections, accurate assessment, and prompt recovery of repair costs.Key responsibilitiesEnsure all Long-Term Rental de-hires are inspected promptly, with any customer damage identified, documented and quoted within 24 hours of the asset being returnedEnsure all Short-Term Rental returns are inspected upon return, with any customer damage assessed and quotations issued within 48 hoursMaintain clear and accurate records of identified damage, supporting photographs, repair requirements and customer quotationsProactively follow up outstanding damage quotations and approvals to minimise asset downtime and ensure repair costs are recovered in a timely mannerAssist the Operations Manager with the day-to-day management and service support of the three major BlueScope sites, ensuring service requirements, maintenance activities and customer expectations are proactively managedCoordinate with the Service Coordinators to ensure BlueScope preventative maintenance and repair work is appropriately scheduled,



prioritised and completed within required timeframesDrive Short-Term Rental utilisation and revenue with a minimum target of 15 x STR rentals per month from the Brisbane fleetActively monitor available Short-Term Rental equipment and coordinate the movement of assets between Brisbane and other locations to ensure equipment is positioned where it can generate the greatest utilisation and revenueConduct regular site visits across the three BlueScope sites to maintain strong customer relationships, understand operational requirements and proactively identify any service or fleet issuesWork closely with all Branch departments to promote a qualified, responsive and efficient approach to customer service, fleet management and operational activitiesAbout youSound computer skills in software, especially in spreadsheetsExperience in Pronto software is highly regardedApply sound judgment and common sense to follow instructions provided in written, oral, or diagram formatsEffectively address problems or concerns involving multiple variablesDemonstrate the ability to work under strict deadlines and meet budget requirementsDemonstrates strong leadership skills with the ability to influence and persuade customers, colleagues, and subordinates effectivelyCommunicates confidently and clearly at all levels, fostering a customer-focused approachSelf-motivated with a strong drive to exceed expectationsPunctual, dependable, and committed to reliabilityWhen you join MLA Holdings, you'll be part of one team and not just another number.We are an equal opportunity employer and take pride in our employees who want to be part of our long-term vision and goals.BenefitsCompetitive Salary + Bonus IncentivesExcellent working conditions with uniforms providedFree access to a Mental Health & Wellbeing Program for you and your familyEmployment with a Market Leader within the industryOngoing Training with room to growSafe working setting with a commitment to employee safety initiatives
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📌 Customer Service Representative (Brisbane)
🏢 MLA Holdings
📍 Brisbane