Quiet River Psychology Services – North Melbourne VICThis is a wide-ranging practice administration role involving day-to-day reception and administration for a busy psychology practice, as well as assisting with the invoicing and administration of service fees for clinicians.
You will be highly organised, professional and confident working independently, while also being warm and personable with clients and clinicians.Key responsibilitiesManaging reception and providing a warm, professional first point of contact for clientsAnswering and managing phone calls and emailsScheduling, confirming and rescheduling client appointmentsManaging client bookings and clinician calendarsMonitoring practice inboxes and responding to enquiriesManaging client intake, onboarding and referral processesMaintaining waiting lists and following up referralsSending appointment reminders, consent forms and intake paperworkProcessing cancellations and rescheduling in accordance with practice policyMaintaining accurate client records and practice documentationAbout youExperience in medical, allied health, psychology or professional practice administration,



or strong administration and customer-service experience from other settingsHighly organised and detail-orientedWarm, friendly and professional with clientsConfident communicating with a range of peopleComfortable managing multiple tasks and competing prioritiesProactive and able to work independentlyReliable and consistentDiscreet and respectful when handling sensitive and confidential informationComfortable working with numbers and basic invoicing/accounts processesTechnologically confident and able to learn new systems quicklyAbout usQuiet River Psychology is a growing private psychology practice committed to providing thoughtful, high-quality psychological care.
We have a collaborative team of psychologists and clinicians working across a range of areas, and we value a practice environment that is professional, supportive and genuinely client-centred.
Our administration team plays an important role in creating the experience clients have of the practice, as well as supporting our clinicians to do their best work.
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📌 Accounts And Admin Assistant (Melbourne)
🏢 Quiet River Psychology Services
📍 Melbourne