We are seeking someone who was born for the hospitality industry and who is hungry to build their career within Best Western Plus North Lakes Hotel.Working closely with the Front Office Manager, you will provide a high level of customer service for our guests.
You should have Guest Service experience in a similar role, a positive attitude, as well as the ability to work a flexible 7-day roster.
A well-presented person with the willingness to learn will be the perfect fit.We operate a 4.5 star hotel which is busy servicing 81 rooms, a restaurant and 7 different function rooms.
TheGuest Servicerole is pivotal to the daily operation of the hotel and provides the perfect platform for career growth and development,



gaining exposure across all areas of the property.Your duties and responsibilities will encompass:Guest arrivals and departures.Upselling of the hotel facilitiesCoordination with the Housekeeping department.Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved.Assisting the Front Office Manager with ad hoc tasksYou will have experience with reservations systems (PMS) for hotelsEnsure safety, security and legislative requirements are being met.Opening and or closing the hotelThe successful candidate for this role will be able to demonstrate the following:Previous experience in a similar workplace.
Experience with a PMS is requiredA bright, positive and friendly attitude is essentialAuthentic customer service, interpersonal & communication skills.Excellent organisation and time management.Willingness to work across a variety of shifts and areas within the hotel is essentialLiving close to North Lakes an advantageOn offer is a competitive salary package and the opportunity to work with afriendly and supportive team.
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📌 Guest Service Agent (Queensland)
🏢 North Lakes Hotel
📍 Queensland