Tyrian Serviced Apartments – Melbourne VICWe are seeking a casual reception Night Auditor overnight at our Albert Park Lake location.
Reporting directly to the Front of House Manager with support of the Operations Manager, you will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for.
The role involves 2+ shifts a week, 11pm - 7am Saturday & Sunday night, with possibility for more shifts midweek when coverage is required.Key responsibilitiesHandling of incoming calls from in house and potential guestsFollowing processes for checking guests in and out, as well as processing paymentsCreating and updating reservations over the phone and via emailEnsuring guests experience a high level of serviceHandling guest enquiries, requests,
complaints and comments in a timely and professional mannerCompleting easy daily reportingAbout youExperience in customer serviceThe ability to think quickly and problem solveHigh level of attention to detailThe discipline to work alone and within a small teamA skilled attitude and appearancePrior experience with RMS booking system is ideal but not essentialFull working rights within AustraliaAbout usTyrian Serviced Apartments, opened in ****, combines the luxury of space with award winning service.
Tyrian provides guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home.
In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.
#J-*****-Ljbffr