Employee Type Permanent (PERM)Manage Others NoContact informationContact Phone .
DescriptionWho is Control Insurance Solutions:Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services.
We are an agile and fast-paced business with a high-performance culture.
We develop products and solutions to meet both customers and partner needs.
We are passionate and focused on everything we do.
We are now seeking talented customer focused motor enthusiasts to join our growing team.Purpose of the RoleYou will be engaging with our customers to deliver a high-quality customer experience, managing towing and assistance requests calls, managing cases from end-to-end.
This is primarily an inbound service environment.As a member of the CIS team, you will deliver on our ethos of 'High Performance with High Integrity'.
The role is based in Kawana on the Sunshine Coast and is an 'in-office' role.Position AccountabilitiesTakes ownership of customer roadside & Towing queries and sees these through to completion with a focus on first call resolution.Effectively uses technology and tools provided to administer customer cases.Adheres to rosters and schedules.Demonstrates a keenness to learn and develop by continually conducting self-analysis against key performance indicators and taking proactive steps to address gaps.Comply with all industry specific Acts, Codes and Regulations, as well as company policies and procedures.Build highly effective working relationships with key stakeholders (internal & external)Work collaboratively with others and actively participate in team discussions and activities in a positive manner.Knowledge and Experience:To excel in this role,



you will have a continuous improvement mindset and be proficient in building and fostering good relationships with all stakeholders (internal and external).
As well as:Customer focussed with a genuine care for peopleHighly developed communication skills with the ability to adapt your style to suit different personalitiesAbility to work in a call centre environmentDemonstrated experience in identifying customer's needs, clarifying information, and actioning suitable outcomesGood multi-tasking skills, and the ability to prioritise workload in a fast-paced environment with predetermined schedulesTeam player who establishes strong working relationships and collaborates with others to achieve business goalsA calm and composed demeanour with high levels of resilienceThe ability to receive feedback in a constructive wayWillingness to learn and a growth mindsetModern office, overlooking Lake KawanaClear role accountabilities and measures of successBe challenged and rewarded as you contribute to our business successSupport and guidance as you grow in confidence in your new roleJoin in a variety of social and community activitiesEmployee discounts on Car, Home, Travel Insurance, and Roadside AssistanceDiscounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodationIncome Protection Insurance provided to all employeesControl Insurance Solutionsvalues individual differences and believes in fostering an inclusive culture that creates a excellent place to work for all.
*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.
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📌 Customer Service Consultant (Roadside & Towing) (Queensland)
🏢 Auto
📍 Queensland