Level 2 Service Desk Engineer | BrisbaneLead technical outcomes.
Solve complex challenges.
Help clients get more from their technology.
As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.Who We ArePriority 1 IT is powered by efex.
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex's national capability, resources, and support.
We're approachable, business-focused, and people-first, both for our clients and our team.The RoleWe're looking for a Level 2 Service Desk Engineer to join our Brisbane team full-time.In This Role, You'llProvide proactive and reactive IT support across diverse client environmentsSupport and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environmentsMaintain system continuity through monitoring, troubleshooting, and maintenanceCommunicate clearly with clients, giving them confidence and visibility at every stageAccurately manage tickets, time, and documentationCollaborate with account managers and other teams to deliver seamless serviceMentor and support junior team membersGain exposure to leading technologies,



expanding your technical skills dailyAbout YouYou'll thrive in this role if you:Bring 3 - 5 years' experience in a technical role within an MSP environmentHave strong customer service skills and enjoy client interactionAre proactive, detail-oriented, and a natural problem solverHave Medium To High-level Experience WithMicrosoft 365, Entra ID and IntuneWindows Server environmentsActive Directory and Group PolicyTCP/IP, DNS, DHCP and VPN technologiesNetwork troubleshooting and administrationBackup and disaster recovery solutionsVirtualisation technologies such as VMware and Hyper-VCpanel/WHM and WordpressMedical PMS administrationAnd Some Experience WithWatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platformsMicrosoft AzureCloud networking and SD-WAN technologiesCybersecurity solutions and best-practice security frameworksPowerShell scripting and automationMicrosoft, Cisco, AWS, CompTIA or other industry certificationsFinancial software administrationMicrosoft Power PlatformWhat We OfferCompetitive salary package reflective of your experienceCareer pathways into technical leadership, projects, architecture, and specialist engineering rolesExposure to a wide range of technologies, industries, and client environmentsOngoing training and career development opportunitiesSupportive, down-to-earth culture that values collaboration and knowledge sharingWhy Join efex?
This is more than a support role; it's a chance to grow with one of Australia's fastest-growing MSPs.
You'll learn quick, be challenged daily, and have genuine opportunities to shape your career.Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane