Help deliver exceptional chocolate experiences to customers across Australia.At Koko Black Group, we blend ideas and ingredients with mastery to create unexpected signature chocolate experiences.
Our passion for chocolate and the connection it inspires is at the heart of our brand, leading us to surprise, excite and delight our customers through our own innovative creations.We're looking for a motivated and organised Warehouse Coordinator - Online to join our Heidelberg West warehouse team.This role is responsible for coordinating the day-to-day activities of our Online warehouse operations, ensuring customer orders are accurately picked, packed, assembled and despatched on time and in full.
You'll play a key role in maintaining inventory accuracy, supporting operational flow, and helping the team deliver a high-quality customer experience.Working closely with internal stakeholders across eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People Experience, you'll help coordinate workflow, support seasonal campaign readiness, manage fulfilment priorities and contribute to a smooth customer delivery experience.As the Warehouse Coordinator - Online, you'll support the smooth operation of our online warehouse and fulfilment activities by:Coordinating daily Online warehouse priorities to ensure customer orders are picked, packed and despatched on time and in fullSupporting the accurate fulfilment,



assembly and despatch of customer ordersCoordinating with freight providers to support smooth daily customer deliveriesMonitoring inventory accuracy and supporting effective stock control processesCoordinating team activities and resources to support efficient workflowAllocating tasks and responsibilities to team members to support accountability and performanceSupporting achievement of DIFOT and other operational performance measuresWorking closely with internal teams including eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People ExperienceSupporting Corporate Gifting requirements, including coordinating with Digital Marketing on artwork needs for personalised sleeving where requiredPartnering with the People Experience team ahead of seasonal campaigns to support casual team member recruitment and workplace induction planningIdentifying and supporting process improvements that increase fulfilment efficiency and accuracyEnsuring compliance with warehouse procedures, quality standards and safety requirementsMaintaining a safe, organised and efficient warehouse environmentYou're an organised and proactive warehouse professional who enjoys coordinating people, processes and priorities in a quick-paced environment.You'll bring:Experience in warehouse, logistics, online fulfilment or inventory operationsStrong organisational skills and ability to prioritise daily workloadsHigh attention to detail and commitment to accuracyConfidence using warehouse systems, inventory processes or order management toolsAbility to support and coordinate team members to achieve shared goalsStrong communication skills and ability to work collaboratively with internal stakeholdersA customer-focused mindset and commitment to service outcomesSound understanding of safe work practices and warehouse compliance requirementsA proactive approach to problem solving and continuous improvementExperience supporting online, eCommerce or dispatch operations will be highly regarded
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📌 Warehouse Coordinator - Online (Melbourne)
🏢 Koko Black
📍 Melbourne