ALOIS is a trusted staffing partner across Australia & NZ, managing 250+ consultants and supporting several major multinational clients.
Our 75,000+ strong IT talent network and fast delivery model enable us to meet hiring needs with precision and efficiency.From Sydney to Perth and everywhere in between, we're driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work.
At ALOIS Australia, every challenge is an chance to innovate, and every partnership is built on trust, transparency, and long-term success.Job Description – IAM Enterprise Tech LeadMust have Skills:- SailPoint Identity nowPractice: Cybersecurity & Risk Services (CRS)Job SummaryWe are seeking a hands-on Technical Lead to support critical identity services.
This role requires deeptechnical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined withstrong operational ownership in a 24/7 enterprise environment.The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues,while contributing as an individual contributor for L3/L4 support, problem resolution, and servicestability.Key ResponsibilitiesTechnical Leadership & SME OwnershipAct as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication ManagerProvide hands-on L3/L4 support for incident, problem, and service request ticketsDrive deep troubleshooting, root cause analysis (RCA), and long‐term fixesSupport solution validation, integration troubleshooting, and performance tuningOperations & Incident ManagementOwn and manage critical incidents and major incident calls (MIM)Ensure adherence to SLA-driven ticket resolution and service stabilityPerform proactive monitoring, health checks, and issue prevention activitiesContribute to runbooks, SOPs, and knowledge management artifactsStakeholder & Service ManagementEngage with stakeholders, security teams, and application ownersProvide clear, proactive,



and timely communications during incidents and escalationsAct as technical point of contact for service delivery and escalationsIdentify opportunities for automation, optimization, and operational efficiencyDrive process improvements across IAM lifecycle, authentication flows, and integrationsEnsure compliance, audit readiness, and governance alignment24/7 Operations ReadinessParticipate in on‐call rotations and support critical IAM services in a 24/7 environmentHandle high‐pressure situations and mission‐critical outages with accountabilityRequired Skills (Must Have)Core IAM & Authentication TechnologiesStrong hands‐on experience in:SailPoint Identity Security Cloud (ISC)Operational & Support ExpertiseProven experience in L3/L4 support and problem ticket resolution as an IndividualStrong capability in incident handling, RCA, and system troubleshootingExperience in production support environments for critical security servicesIAM Functional KnowledgeStrong understanding of:Identity lifecycle management (Joiner–Mover–Leaver)Authentication and MFA workflowsRBAC / governance conceptsSoft SkillsExcellent stakeholder management and communication skillsAbility to work in high‐pressure, 24/7 operations environmentsProactive mindset with ownership‐driven approachGood to HaveExperience with CyberArk PAM / Okta / Active Directory integrationsExposure to cloud IAM environments (Azure/AWS)Scripting (PowerShell / Java / BeanShell) for troubleshooting and automationFamiliarity with ServiceNow or ITSM toolsRole Expectations at NBNLead technical delivery with people management responsibilitiesAct as primary escalation point for the teamDrive stability, resilience, and continuous improvement across IAM servicesMaintain high service quality in a mission‐critical environmentEEO Statement:ALOIS Australia is committed to fostering a diverse and inclusive workplace.
We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws.
We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.
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📌 Iam -Enterprise Tech Lead (Melbourne)
🏢 ALOIS Australia
📍 Melbourne