Are you a confident communicator who genuinely enjoys helping people?
Gerard Malouf & Partners is seeking a Client Services Officer to join our Client Care and Intake team.
This is an important frontline role where you will often be the first point of contact for prospective clients seeking assistance with a personal injury matter.You'll combine empathy and excellent customer service with strong attention to detail, gathering relevant information, assessing enquiries and working closely with our solicitors to ensure every prospective client receives a professional and timely response.What you'll be doingAs a Client Services Officer, you will:Handle incoming calls and enquiries from prospective clientsEngage with clients professionally, respectfully and with empathyGather relevant information and prepare clear, concise written and verbal summariesAssess new client enquiries and identify relevant information for review by our solicitorsLiaise closely with solicitors regarding prospective client matters and next stepsAccurately enter client and enquiry information into our CRM systemEnsure new enquiries are actioned on the day they are receivedMaintain detailed and accurate records of client communicationsProvide updates on enquiry outcomes to the Head of Client Care and Intake OperationsFollow the firm's policies, procedures and professional obligationsEscalate matters that may present professional or financial risk to the firmAbout youYou'll thrive in this role if you are someone who can balance compassion with efficiency.




You'll be speaking with people who may be going through a difficult or stressful period, so the ability to listen carefully and communicate with sensitivity is important.We're looking for someone with:Excellent verbal and written communication skillsA strong customer service and client-first mindsetConfidence communicating with people from a wide range of backgroundsEmpathy, patience and professionalism when handling sensitive conversationsStrong attention to detail and accurate record-keeping skillsThe ability to gather information, identify key details and provide concise summariesGood organisation and time-management skillsThe ability to prioritise enquiries and work effectively in a fast-paced environmentConfidence using CRM systems and other business technologyA cooperative approach and the ability to work effectively with solicitors and support teamsExperience in legal services, personal injury, professional services, contact centres or client intake would be highly regarded.Why join Gerard Malouf & Partners?
This is an opportunity to play an important role in the client journey and work closely with experienced legal professionals.You'll join a team where your ability to listen, communicate and provide an excellent client experience can make a genuine difference to people seeking legal assistance.If you're a motivated client services professional who combines empathy, attention to detail and a commitment to delivering a high standard of service, we'd love to hear from you.
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📌 Client Services Officer (Sydney)
🏢 GMP Law
📍 Sydney