Australia — International Student Market
822K inbound students *****) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
OVERVIEW Australis Business School is seeking a Student Administration and Support Officer to join its campus-based team in Coburg, Melbourne.
This role supports students across the full student lifecycle, including admissions, enrolment, course changes, student enquiries, academic administration, and completion processes.
The position involves close collaboration with the Dean, academic staff, and administration team to ensure accurate student records, responsive support services, and compliance with Australian higher education and international student requirements.
Key responsibilities
Respond to student enquiries in person, by phone, and by email
Support admissions and enrolment processes for prospective and current students
Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts, and related administration matters
Maintain accurate student records and documentation in the Student Management System (Meshed)
Work with PRISMS and support international student administration, including CoE-related processes
Assist the Dean and academic staff with student follow-up, progress matters, and administrative support
Help students understand administrative processes, policies, and
Requirements
Support orientation activities, class administration, timetables, student documentation, and completion processes
Assist with general campus and student administration within a small team workplace




Ensure records and processes are completed accurately and in line with relevant policies and regulatory requirements
Requirements
Minimum of two years' relevant experience within an Australian higher education provider or RTO
Experience working directly with international students
Strong written and verbal communication skills
Experience using a Student Management System
Meshed experience is highly regarded
Experience with PRISMS and international student administration is highly regarded
Knowledge of the National Code, CRICOS, and student administration requirements is advantageous
Strong organisational skills and attention to detail when managing student records and documentation
Confidence handling face-to-face student interactions and managing a range of enquiries professionally
Ability to manage competing priorities, apply sound judgement, and elevate issues appropriately
Experience using Canvas or another LMS is useful but not essential
Tertiary qualification is desirable, although relevant experience is considered more important WHY THIS ROLE MATTERS Student administration professionals play a key role in supporting student success, compliance, and the overall student experience within higher education institutions.
In an environment with a large international student cohort, accurate administration and responsive communication are essential for helping students navigate academic and regulatory processes effectively.
This role also contributes to maintaining institutional standards and ensuring student records, enrolment processes, and compliance obligations are managed accurately.
Working across the full student lifecycle provides broad exposure to higher education operations and student support functions.
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📌 Student Administration And Support Officer (Melbourne)
🏢 Uniglobalcareers
📍 Melbourne