Front Office Receptionist in Guest RelationsQuest Liverpool comprises of a total of 88 apartments including studios, 1 and 2 bedroom apartments located in the heart of Liverpool's CBD.Quest Liverpool now has an exciting opportunity available for a Guest Service Agent in the front office Reception.
We are looking for a guest experience professional with a passion for customer service and a 'can do attitude' to join our team in a very fast-paced front office role.
This position presents a great opportunity to work in a excellent property, and to be part of developing a friendly team under the banner of the highly successful and established Quest brand.
Additionally, there are opportunities to grow and develop within the company, making it an ideal role for those looking to advance their career in the hospitality industry.The successful candidate will be responsible for all areas of the Front Office Reception and Concierge Services, with tasks including,



but not limited to:Ensuring all aspects of front office reception and concierge services run smoothlyStrong sales skills in promoting and selling accommodationGuest relationsReservationsAdministrationGuest Feedback and complaint handlingMaintaining accurate guest accounts and guest historyDelivering a high level of professional customer experienceResponding to accommodation enquiries, processing reservations and accountsIn-house guest safety and securityProperty securityNight Audit Reporting and ReconciliationThe successful candidate will be required to demonstrate the following:Passion for providing friendly, personalised customer serviceHigh level of attention to detailReliability and flexibilityWorking with both autonomously and in a team environmentSales skillsHigh level of personal presentationA genuine interest in a career with the hotel industryHotel Reception and Concierge experience desirableExperience in Front Office SystemsThis is a casual position on a rotating roster.
You must be available to work shifts between 7am to 10pm Monday to Sunday including public holidays.For the right candidate that demonstrate a commitment to the role and business, progression opportunities are available.
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📌 Front Office Receptionist In Guest Relations (New South Wales)
🏢 Quest Apartment Hotels
📍 New South Wales