MEDICAL SECRETARY ROLE IN A HAND SURGERY PRACTICEOur hand surgery practice is looking for a dedicated and skilled individual, to join our medical practice as a Part Time Medical Secretary.About Us:Dr Sarah Yong is an orthopaedic hand and wrist surgeon, who is committed to optimising the patient experience from the first contact to discharge.
We are seeking a medical secretary to help increase efficiencies, and work towards building a bigger and better, more comprehensive service.
The practice is located in Kogarah, but there is flexibility for work from home arrangements on non-clinic days.About You:As a warm, kind and engaging person, patients will come to rely on you, and trust that they will be in good hands.
This position would suit someone who is experienced, self‐motivated, customer service‐oriented and is an excellent communicator in written and verbal forms.
You will work with Dr Yong, and her team, and liaise with allied health, hand therapists, as well as other specialists.
We are looking for someone who treats this practice as their own.The most important requirement is a growth mindset.
We would like someone with vision, drive and a desire to best deliver a service that patients love and trust, who works well within a team and is constantly looking towards improvement of self, workspace and beyond.
The ideal candidate would also have a positive outlook and a deep capacity for compassion.Key Qualifications and Attributes:Work in a dedicated team of two receptionistsPatient bookingsTheatre list preparation and liaison with hospital staff and anaesthetistsCorrespondence including referrersBilling, gaps,



compliance and optimisationProvide exceptional customer service and care co‐ordinationGeneral housekeepingDemonstrated experience using Genie or similar medical software programmesExcellent communication skillsPrevious experience (minimum 1-2 years) in a Specialist Medical Practice is mandatory (Surgical practice experience viewed highly)Liaising with referrers and engage in marketing efforts to promote our practiceDrive business growth through creative strategies and relationshipsContinuously improve business systemsProfessional demeanour with empathetic and warm customer service and attention to detailAbility to work both independently and collaborativelyProficiency in troubleshooting and IT‐related tasksAbility to excel under pressure, while effectively managing multiple tasksPersonal assistance duties as required (minimal)Ability to cover leave for other staff if requiredResponsibilities:Manage consultation sessions (including processing payments) and warmly greet patientsMarketing to GP's and other specialistsManaging inbox, email, website, eFax etc.Provide exceptional customer service through effective phone/email communication and patient interactions.Managing patient records meticulously, including uploading reports, tests, referrals and documenting communications with patientsCoordinate patient appointments and manage schedulingPerform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient enquiriesExhibit flexibility and dedication to accommodate the Specialist and practice needsWhy Join Us:Join a work family, not an office – we are family friendly, and try to take each team member's unavoidable family commitments into account when scheduling working hoursCompetitive salary and opportunities for professional developmentFlexible work environmentWorking Hours/Days:Three days (Wednesday to Friday), with scope to increase to full‐timeHours: 8:30am – 5:00pm (with a 30‐minute unpaid lunch break).
The successful applicant is required to have full working rights in Australia.
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📌 Medical Secretary (Sydney)
🏢 Kinetic Orthopaedics
📍 Sydney