Be the friendly face and voice of Hepburn Shire Council for our community.
Are you a natural people-person who takes pride in helping others and solving problems?
Hepburn Shire Council is looking for Customer Experience Officers to join our Customer Service and Libraries team.
This is a varied, community-facing role where you'll be the first point of contact for residents, ratepayers and visitors, helping them navigate Council services with a friendly, can-do attitude, including at our four libraries across the Shire.
Working within a supportive team, you'll help ensure every interaction with Council leaves people feeling heard and well looked after.
Position Details
Casual | $ *****per hour, Band 4 + superannuationCasual hours as rosteredLocations across Daylesford, Creswick, Clunes and/or Trentham
About the Team
You'll join a friendly and dedicated Customer Service and Libraries team delivering excellent service to residents and visitors across our customer service centres, libraries and hubs.
No two days are the same — you could be helping a resident with a rates enquiry, processing a payment or registration, helping with Rhyme Time, processing library books, or helping a visitor discover one of the region's walking trails.
How You'll Make a Difference
Providing high-quality frontline customer service across in-person, phone and online enquiriesResponding to a wide range of enquiries and requests, referring more complex matters to the appropriate teamProcessing payments,



registrations and permits accurately and efficientlyDelivering high quality library support and adviceWorking as part of a rostered team across our customer service centresContributing ideas and feedback to continuously improve the customer experience
About You
We're looking for people with relevant customer service experience and library related skills, ideally in government or a similar organisation.
You'll bring:
Strong communication skills and confidence interacting with a wide range of peopleDemonstrated customer service experience and a genuine commitment to service excellenceA natural ability to solve problems and manage your time effectivelyA collaborative approach and enjoyment of working as part of a friendly team
Experience in local government or a customer-facing service environment is desirable, however, if you don't meet every requirement, we'd still love to hear from you.
We value diverse experiences and recognise that excellent candidates come from a range of backgrounds.
What Hepburn Can Offer You
Meaningful work that makes a genuine difference to the communityA supportive and friendly teamCasual loading in addition to your hourly rateLearn@Hepburn learning and development opportunitiesFree confidential counselling and wellbeing support through our EAPAn inclusive workplace where everyone is welcomed and supported
Applications close: Friday 25th September
For further information, contact Lisa Shiner, Coordinator Customer Services and Libraries, on ******** ***.
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📌 Casual Customer Experience Officer (Victoria)
🏢 Hepburn Shire Council
📍 Victoria