Contact Centre Consultant - Blacktown (Casual)Contact Centre Consultant - Blacktown (Casual)State-Of-The-Art Contact Centre | Defined Career Pathway for DevelopmentCasual Position | Flexibility on Number of Days & HoursConvenient Location | Monday to FridayAbout UsPRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW.
We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in ****.
Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.Hours: Casual - Monday to Friday worked between 8am to 5:15pmLocation: PRP Imaging Contact Centre located in BlacktownAbout the PositionResponsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures.




Day to day you will:Guide patients through any pre-appointment preparation requirementsAccurately manage patient information across multiple systemsProcess billing with precisionLiaise with referring doctors and the PRP clinical and in office teamHelp shape and improve our systems, processes, and Contact Centre cultureBe part of a team that values collaboration, continuous learning, and ongoing improvement.What We OfferTo support you, we provideExtensive initial and ongoing training and supportClear opportunities for career growthRecognition and rewards for great performanceA collaborative, positive team cultureTeam breakout area with coffee, tea and snacksHybrid working arrangements are available upon successful completion of the probationary period.About YouWe are looking for team members who are passionate about wanting to support our patients.
Our ideal candidate has:Proven customer service experience in a high-volume, fast-paced environment utilising multiple systemsOutstanding interpersonal skills, with genuine compassion and empathyA natural on the phone who thrives in a target-driven environmentAdaptable, detail-oriented, and highly accurateResilient, professional, and able to maintain strict confidentialityA team player who's equally confident working autonomouslyAmbitious, driven, and ready to be challengedPRP is committed to equity diversity and inclusion.
Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.Closes on 05 Oct *******:59
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📌 Contact Centre Consultant - Blacktown (Casual) (Sydney)
🏢 Prp Diagnostic Imaging
📍 Sydney