At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

The role focuses on supporting individuals to maintain independence, improve wellbeing, and access appropriate services while navigating complex social, emotional, and environmental challenges. The role identifies client needs and aligns services with available openings within the organisation, enabling independence and choice through option of provider.

Please note this is a full-time position. However, we are open to discuss part-time opportunities.

Your responsibilities will include but not limited to:

- Identify, assess, and respond to risks such as elder abuse, neglect, self-neglect, and mental health deterioration
- Maintain current knowledge of local service networks and referral pathways, developing partnerships within the organisation and industry to enhance client outcomes and service accessibility
- Deliver crisis intervention and de-escalation strategies in situations involving distress, mental health concerns, or family conflict
- Support clients and families to understand and navigate Home Care Packages, My Aged Care, and other government-funded programs
- Translate assessment findings into practical, measurable, and outcome-driven interventions through tailored, person-centred care plans in partnership with clients, carers, and families, ensuring goals reflect client preferences, independence, and wellbeing

About you:

- Willingness to embrace the values of Southern Cross Care WA and rewarding industry and how it plays into the role




- Uphold client rights, demonstrating ethical decision-making, and confidentiality
- Demonstrate empathetic, person-centred care that promotes dignity, independence, and client choice

- Membership with the Australian Association of Social Workers (AASW) - Required

Working with us

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others.

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment advantages.
- Corporate Health Insurance discount.
- Free employee assistance program.
- A diverse range of services which allows professional development and growth.
- Paid Parental Leave.
- Annual leave starting at 4 weeks for full time employees.
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

How to apply





To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.

Kindly note, if your application progresses to an interview, we’ll be asking for:

- National Police Clearance - current within 6 months (or evidence of application)
- Immunisation Record - Influenza/Flu vaccination
- A completed pre-employment health declaration
- Proof of working rights

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

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