Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.

About the opportunity
Research and Design are central to how the Freight Experience Team shapes and improves digital products, services and customer journeys across Freight Services. Working closely with product owners, business stakeholders, engineering, operations and program teams, the team brings customer and business needs into the design process and champions evidence-based decisions that create effortless, smart and exceptional experiences. Reporting to the Product Design Lead, the Product Designer works collaboratively across the full design lifecycle, from discovery, concepts and user flows through to wireframes, accessible interface designs, prototypes, testing and implementation support. The role contributes to high-quality digital freight experiences, maintains customer experience as a key project outcome, applies established design standards and global patterns, and actively supports the Product Design Community of Practice.

You’ll also

- Create optimised experiences that represent the customer while balancing business owner and product owner priorities, operational needs and engineering feasibility.
- Create user experience deliverables such as user journeys, visual design, design patterns, and prototypes.
- Actively contribute to user-centred and business-centred design activities across freight initiatives, creatively solving problems at all levels of detail:



from the big picture to the small detail.
- Work with research teams carrying out customer interviews, usability testing, qualitative and quantitative research to uncover insights and participate in validation of concepts.
- Effectively communicate conceptual ideas, research findings, detailed design, and design rationale both verbally and visually to different audiences and varying levels of the organisation.
- Actively collaborate with the senior design team to mature global patterns for consumption across all products and platforms.
- Work closely with stakeholders across the Freight Experience Team, Product Design, Product and Business Ownership, Engineering, Delivery and Operations, partnering with Freight Services business teams, program teams and digital delivery partners to design and deliver customer-centric digital experiences.

About you
We're looking for a customer-focused Product Designer who can translate customer insights into intuitive, accessible digital experiences. You'll bring strong problem-solving skills, experience with contemporary design and prototyping tools, and an understanding of web or mobile technologies, while championing best-practice accessibility and user-centred design.

You’ll also need

- Proven product design experience with a focus on interaction design and/or user experience design with demonstrable portfolio of work.
- Experience creating interfaces, large-scale websites, or applications.




- Strong understanding of and experience with user interface design processes and methodologies.
- Background working with clients or internal clients and cross-functional development teams in an Agile Environment
- Experience working on large-scale digital products and roadmaps within complex organisations, with the ability to navigate ambiguity

Please attach portfolio in your application, you can upload it in the cover letter section instead of a cover letter.

What else is in it for you?

- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.

📌 Product Designer (Richmond)
🏢 Australia Post
📍 Richmond