- Are you passionate about transforming lives through creating trusted and meaningful connections using trauma-informed practice?
- Are you a great communicator and passionate about advocacy and human rights?
- Do you have knowledge of My Aged Care, Commonwealth Home Support program, Support at Home and other client support services?
Then keep reading – we may be looking for YOU!
About the role
This is a two-year fixed term full-time position within a purpose-driven team. The Intake Advocate serves as the first point of contact for clients reaching out through Advocare's state-wide telephone number, community walk-ins, or connections made during community engagements. This role focuses on providing information and support to empower older people to make informed decisions and ensure their rights are respected. Additionally, the role supports older people who may be experiencing or are at risk of elder abuse, as well as others concerned about the safety and wellbeing of an older person.
Key responsibilities
- Serve as the first point of contact for clients reaching out through telephone, community walk-ins, or community engagements
- Provide information and support to empower older people to make informed decisions
- Ensure clients' rights are respected
- Support older people experiencing or at risk of elder abuse
- Support others concerned about the safety and wellbeing of an older person
- Work in a fast-paced setting, managing complex client calls and responding to urgent issues
- Work empathetically with clients to deliver rights-based and client-focused services
About you
- Experience working with older people within the Aged Care sector at a minimum level of Coordination
- Proven knowledge of the aged care system including Home Care and or Residential Aged Care guidelines, the Aged Care Act, Aged Care Quality Standards and Aged Care Rights
- Ability to understand and apply legislation, policies and procedures, including the ability to identify issues and problem solve
- High level communication and interpersonal skills with the ability to engage in challenging situations confidently
- Strong administrative skills, including the use of Client Management Systems
- Demonstrated sound professional ethics of confidentiality, sensitivity and resilience
- Relevant qualification or equivalent experience in similar role
About us
Advocare is a leader in addressing the rights of older people and elder abuse. We empower older people by giving them information and choice so they can make informed decisions and can live the life they want on their terms. Our values Integrity, Empowerment, Social Justice and Equity are at the heart of everything we do. We are a not-for-profit whose leadership team have a shared vision that is delivered through a dedicated team of people championing the rights of older people; while genuinely living our values.
Benefits
- Salary packaging
- Flexible work arrangements
- Additional paid leave between Christmas – New Year, plus 2 additional Wellness Days after your one-year anniversary
📌 Intake Advocate (Perth)
🏢 Advocare
📍 Perth
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