M3 Logistics is a national 3PL business that provides logistics and warehouse services & solutions to the home appliance industry. We Listen, We Respond, We Deliver to our growing list of top name brands and blue-chip customers.
Currently we are seeking an experienced Customer Experience Consultant to join our team based in our Loganlea depot.
Responsibilities
The primary responsibility of this role is customer service via email and phone communications, and managing orders including booking in deliveries to stores and direct to customers. You will be responsible for providing exceptional service to the clients of M3 Logistics and their customers by performing the required tasks and responding to queries and requests in a professional and timely manner.
Key responsibilities will include:
Maintain our warehouse management system with accurate updates on orders
Printing and collating pick slips and labels daily
Answer customer enquires through Fresh Desk tickets (email system) and phone calls in order of priority
Follow up on failed orders, identify the reason and work towards a resolution
Use daily reports to identify issues and implement resolutions collaboratively with the WA team
Manage client requests outside of standard process effectively and follow through to completion
Understand pricing structures to ensure invoicing is correct on non-standard jobs
Ring home delivery customers to arrange delivery bookings
Work collaboratively with warehouse, transport allocators and inventory to ensure a seamless service to our clients
About You:
We are looking for someone that is available Monday to Friday 8:00am – 4:00pm to work in the office. You will have previous administration experience, preferably within a logistics environment.
Key capabilities and attributes:
Strong communication skills
Attention to detail
Sense of urgency
Customer Service skills
Ability to work with a team to achieve results
Handle pressure while maintaining skilled
Have a desire to continually learn and improve
Only successful applicants will be contacted for interview.
Your application will be read by a human. We do not use AI screening.